ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications. **This role requires working 7am-7pm EST on Saturday and Sunday Responsibilities: Respond to User Requests Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier) Log all incidents and service requests accurately in the appropriate systems Perform Troubleshooting and Resolutions Resolve