Senior Travel Consultant

Senior Travel Consultant (Remote) - Contract

Location: Remote, United States
Duration: 3-Month Contract (Potential Full Time)
 

Position Overview

We are seeking an experienced Senior Travel Consultant to support a global travel operations team in a fast-paced, customer-focused environment. This role is responsible for managing complex travel arrangements, providing exceptional customer service, and serving as a trusted travel advisor for business travelers.

The ideal candidate will have expertise in ERM, marine, offshore, or crew travel operations, strong proficiency with Amadeus GDS, and the ability to independently manage travel requests while delivering high-quality service and travel solutions.

This position requires someone who can thrive in a global, multi-regional environment, proactively resolve travel disruptions, and support operational excellence across the organization.

Key Responsibilities

• Manage and fulfill travel requests received via phone, email, and other communication channels.
• Arrange domestic and international business travel, including air, hotel, ground transportation, and related services.
• Provide expert travel consultation and recommendations to travelers and stakeholders.
• Anticipate travel challenges and proactively identify effective solutions.
• Assist travelers during schedule changes, cancellations, delays, and emergency situations.
• Ensure compliance with travel policies, procedures, and service standards.
• Maintain high levels of accuracy while handling multiple travel requests simultaneously.
• Identify process improvement opportunities and contribute recommendations to enhance service delivery.
• Support quality assurance activities, including error management and service reviews.
• Collaborate with global teams to ensure seamless travel support across regions.
• Assist with training, mentoring, and operational support when required.
• Meet or exceed established productivity, quality, and customer satisfaction goals.

Required Qualifications

• Proven experience supporting ERM, marine, offshore, crew travel, or workforce mobility operations.
• Strong experience managing crew rotations, personnel movements, and travel disruption resolution.
• Advanced proficiency with Amadeus GDS.
• Solid understanding of corporate travel industry practices, policies, and procedures.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.
• Experience working within global or multi-regional travel operations.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Experience supporting energy, marine, offshore, logistics, engineering, or global workforce travel programs.
• Previous experience in a 24/7 travel operations environment.
• Knowledge of international travel regulations, visa requirements, and crew transportation processes.