ServiceNow Business Analyst / Service Design Analyst :: 100% Remote

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Please find the job description given below and let me know your interest.

Position: Service Now Business Analyst / Service Design Analyst

Location: 100% Remote

Contract: 12+ Months Contrac

Job Description:

• Service Now

• Workflow Design

• Process Optimization

• User Experience

• Stakeholder Engagement

SKILLS REQUIRED

Job Requirements

• 3-5 years of business analysis experience, with at least 2 years focused on ServiceNow platform workflows and service delivery
• Proven track record of designing and implementing ServiceNow workflows, catalogs, and forms that deliver positive user experiences
• Experience working directly with business stakeholders to gather requirements, manage expectations, and deliver solutions
• Demonstrated commitment to customer service excellence in a technical or IT service delivery environment
• Background in user experience (UX) design or human-centered design principles
• Experience with Agile/Scrum methodologies and tools (Jira, Confluence)

EXPERIENCE RANGE IN REQUIRED SKILLS

• "3-5 years of business analysis experience, with at least 2 years focused on ServiceNow platform workflows and service delivery
• Proven track record of designing and implementing ServiceNow workflows, catalogs, and forms that deliver positive user experiences
• Experience working directly with business stakeholders to gather requirements, manage expectations, and deliver solutions
• Demonstrated commitment to customer service excellence in a technical or IT service delivery environment
• Background in user experience (UX) design or human-centered design principles
• Experience with Agile/Scrum methodologies and tools (Jira, Confluence) "

DESIRABLE_SKILLS

• Excellent, clear, direct, compelling verbal and written communication and presentation skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to staff.
• Strong working knowledge of ServiceNow ITSM modules (Incident, Request, Change, Problem, Knowledge)
• Experience with ITSM and ITIL processes and best practices, and experience with ServiceNow ITSM
• Experience with SIAM in complex service ecosystems to achieve improved efficiency, accountability, and service quality, by ensuring a holistic approach to service delivery and integration
• Hands-on experience with ServiceNow Service Catalog, Flow Designer, and Service Portal configuration
• Experience building ITSM workflows with Virtual Agent, and experience with Now Assist preferred
• Understanding of ServiceNow data model, workflow architecture, and integration capabilities
• Familiarity with ServiceNow reporting, dashboards, and performance metrics
• Strong facilitation and interviewing skills to uncover needs, clarify ambiguity, and build stakeholder alignment. Proficient in translating user requirements into formal Business Requirement Documents
• Ability to manage multiple initiatives, coordinate cross-functional activities, and drive tasks to completion with minimal supervision
• Genuine passion for helping others, solving problems, and creating positive experiences for users at all technical skill levels
• Strong analytical and problem-solving skills with ability to think strategically and drive results.
• Proven ability to build relationships and work effectively across technical teams, business units, and leadership levels—particularly in partnership-based working models
• Meticulous approach to workflow logic, form design, and documentation to ensure accuracy and usability
• Knowledge of methodologies like Agile, Scrum, and Kanban, as well as design thinking principles
• Experience with prototyping, wireframing, and requirements management tools (e.g., Jira, Miro) "