Beacon Hill
Beacon Hill

ServiceNow Engineer--100% REMOTE

Remote • Posted 2 hours ago • Updated 2 hours ago
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Job Details

Skills

  • ServiceNow Engineer--100% REMOTE

Summary





Position Overview


Seeking a ServiceNow Engineer to support digital-first technology support initiatives focused on self-service, employee experience, virtual agents, AI-enabled support, workflow automation, and agent productivity. This role will help modernize support experiences and improve how users engage with technology services.

Key Responsibilities


<>Employee Experience & Self-Service

  • Enhance Employee Center experiences

  • Improve knowledge management and self-service adoption

  • Streamline support request experiences

  • Reduce manual support interactions through automation


<>Virtual Agent & AI

  • Develop and enhance Virtual Agent capabilities

  • Support emerging Now Assist initiatives

  • Improve conversational support experiences

  • Enhance search and knowledge discovery


<>Workflows & Automation

  • Build forms, record producers, workflows, and catalog items

  • Improve routing and fulfillment processes

  • Automate operational tasks

  • Modernize support workflows


<>Agent Experience

  • Enhance Service Operations Workspace

  • Implement Advanced Work Assignment (AWA)

  • Improve skills-based routing and chat experiences

  • Increase support team productivity


Required Skills



  • 3+ years of software/platform/application engineering experience

  • ServiceNow ITSM

  • Virtual Agent

  • Employee Center / Service Portal

  • JavaScript

  • ServiceNow Scripting

  • Flow Designer

  • Service Catalog

  • Knowledge Management

  • Problem solving and troubleshooting skills

  • Agile experience


Highly Desired



  • Service Operations Workspace

  • Advanced Work Assignment (AWA)

  • Agent Chat

  • Skills-Based Routing

  • Platform Analytics / Performance Analytics

  • IntegrationHub

  • User journey or customer experience design


Nice to Have



  • Now Assist

  • Generative AI within ServiceNow

  • NLU to LLM migration experience

  • AI-powered support solutions

  • Contact center or service operations experience





Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10425980
  • Position Id: hsmad81026-401
  • Posted 2 hours ago

Company Info

About Beacon Hill

Beacon Hill offers broad staffing, workforce extension, project consulting, and solutions backed by the experience of executives from global professional services organizations, staffing conglomerates, premier local boutiques, and large national firms.

A Beacon Hill recruiter is your designated partner in the next steps of your career growth.

They will help you:

Plan out your unique goals
The initial conversation will cover job responsibilities and specific skills needed, the employment type (contract, contract-to-hire, or direct hire), salary considerations, information related to the specific project, and more.

Prepare you for success in the interview process
Your recruiter will help you fine-tune your resume, prepare you for the interview process by conducting mock interviews and career coaching.

Accelerate your professional growth
Present your resume to a client with open roles that match your profile, sharing insights about the client and their needs; debrief following your interview; get you up and running in your new role; serve as an ongoing resource for years to come.

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