HI Pals,
we have a position for ServiceNow ITSM Developer and Tester on Remote
Title:ServiceNow ITSM Developer (need hands-on ITOM experience)and Servicenow ITSM Tester
Loc: Remote
Duration: Long Term contract
Develop, configure, and customize ServiceNow ITSM applications, workflows, and automation
Design, build, and troubleshoot ServiceNow modules such as Incident, Problem, MIM, CMDB, CSDM, Change, Portal, Knowledge, ITOM,
Request and Service Catalog.
Implement integrations with external systems using APIs, web services, etc.
Collaborate with other cross‑functional teams to gather, analyse, and refine business and ITSM process requirements
Translate business and operational requirements into technical solutions.
Oversee MID Server architecture, deployment, scaling, and security for ITOM.
Design integrations between ServiceNow, ITOM and monitoring, cloud, and infrastructure tools.
Collaborate with Enterprise platform team for architecture decisions and design
Perform platform administration activities including user management, access control (ACLs), roles, groups, and Service Portal configurations.
Create and maintain technical documentation, configuration records, and user‑training materials.
Develop and execute unit tests, System Integration Tests, Regression tests, and QA checks to ensure functional reliability.
Ensure adherence to Enterprise platform governance.
Apply ITIL and ITSM best‑practice to improve service delivery and ensure compliance with Enterprise and organisational standards.
Job Spec –Servicenow ITSM Tester
Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across functional (end to end),
integration, regression, and UAT cycles.
Collaborate with Test Lead, business stakeholders and technical teams and ensure test scripts, test scenarios, and acceptance criteria are
aligned to approved test plan.
Ensure full traceability from requirements to test cases and test results.
Coordinate with business SMEs, developers, architects, and process owners thr and oughout the testing lifecycle.
Validate ITSM functionality across modules such as Incident, Problem, Change, Request, Knowledge, ITOM and CMDB.
Oversee defect management including logging, triage, prioritisation, and retesting.
Facilitate defect review meetings and provide clear status reporting to stakeholders.
Manage test data preparation and maintain quality and availability of test environments.
Support UAT planning, execution, issue resolution, and business stakeholder engagement.
Ensure all testing aligns to ITIL best practice and ServiceNow platform standards.
Use and manage test management tools.
Promote use of the ServiceNow Automated Test Framework (ATF).
Produce test documentation including test summaries, metrics, and closure reports.
Drive continuous improvement across testing processes and quality assurance practices.
Thanks & Regards
Suman|Technical Recruiter |BrightSol
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