ServiceNow Virtual Agent & ITSM Integration Specialist Remote Role Summary The ServiceNow Virtual Agent & ITSM Integration Specialist will be responsible for designing, building, and enhancing endtoend selfservice and automation solutionson the ServiceNow platform. The role is centered on ServiceNow Virtual Agent and ITSM, with additional responsibility for AIdriven knowledge integration, Microsoft ecosystem integrations, and human handover via Hercules. This role plays a critical part in reduci