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Job Description Title :ServiceNow Virtual Agent & ITSM Integration Specialist Location :US Remote Visa USC/ Core Platform Responsibilities (ServiceNow Mandatory) ServiceNow Virtual Agent & ITSM Development Design and buildVirtual Agent conversational flowsusing cardbased UI, conditional logic, and guided actionsConfigure and manageITSM workflowsfor Incident, Request, Universal Request, and SLA lifecycle handlingImplementSLA logic, triggers, and state transitionsfor chatbotinitiated and agenta
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Third Party, Contract
50 - 60




