Service Now Solution Architect

Title           : ServiceNow Solution Architect

Location   : USA Remote

Visa            : EAD 

Exp: Overall 12+ years of experience

For this role, we are looking for candidates with:

• Strong ServiceNow platform fundamentals.
• Hands-on experience in designing and implementing enterprise-scale ServiceNow solutions.
• Deep expertise in ITSM and other ServiceNow modules relevant to the role.
• Strong scripting and integration knowledge.
• Experience in architecture design, governance, best practices, and solutioning.

Qualifications:

Required Skills & Experience:

Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

ServiceNow Experience:

10+ years of extensive hands-on experience as a ServiceNow Developer and/or Architect.

8+ years of in-depth experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge Management).

AI Experience:

3+ years of practical experience implementing, architecting, and configuring Generative AI features within ServiceNow, with specific expertise in Now Assist capabilities.

Proven experience applying and conceptualizing Agentic AI principles to build intelligent automation solutions.

Technical Proficiency:

Deep understanding of ServiceNow platform architecture, design patterns, and best practices.

Strong proficiency in JavaScript, GlideScript, HTML, CSS, and REST/SOAP APIs.

Solid understanding of ITIL principles and their practical application within an enterprise environment.

Experience working in Agile/Scrum development methodologies.

Leadership & Communication:

Exceptional analytical, problem-solving, and critical thinking skills with a strong aptitude for innovation in AI.

Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical and architectural concepts to diverse audiences.

Proven ability to lead technical discussions, influence decision-making, and successfully drive initiatives.

Preferred Qualifications:

ServiceNow Certified Master Architect or Certified Technical Architect.

ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or other relevant modules.

Certification or demonstrable experience with ServiceNow''''s AI/ML capabilities (e.g., Predictive Intelligence, Virtual Agent, Now Assist).

Experience with Natural Language Processing (NLP) and Large Language Models (LLMs), including fine-tuning or prompt engineering.

Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and integrating cloud services with ServiceNow for AI workloads.

Experience with other ServiceNow modules (e.g., ITOM, ITAM, CSM).

Experience with scripting languages like Python for data processing, AI model integration, or advanced automation.