Engagement at a Glance

Required Technical Skills

• UiPath Studio and/or Studio Web; UiPath Orchestrator.

• UiPath queues, assets, schedules/triggers, unattended robots, package/version management and environment promotion.

• REFramework or comparable enterprise automation framework.

• Exception handling, structured logging, retry/recovery design, monitoring and production troubleshooting.

• Reusable libraries/components and coding standards; peer review experience.

• REST APIs, SQL and data manipulation; Excel and email automation.

• Source control and release discipline (Git / Azure DevOps / equivalent) and familiarity with CI/CD for UiPath packages.

• Working knowledge of credential/security handling and least-privilege practices for unattended automation.

• UiPath Advanced RPA Developer certification or equivalent depth of experience.

Agentic / AI Automation Experience

• Hands-on exposure to UiPath Autopilot and/or current UiPath agentic capabilities such as Agents / Agent Builder.

• Experience evaluating where agentic automation is appropriate versus deterministic RPA, workflow, rules or APIs.

• Experience with human-in-the-loop controls, approvals and exception escalation patterns.

• Experience with UiPath Document Understanding, AI Center, Action Center or comparable AI-assisted automation capabilities is a plus.

• Experience implementing or designing self-healing / selector-healing / failure-recovery patterns for production automations.

• Ability to define guardrails, auditability and operational monitoring for AI-assisted or agentic workflows.

Healthcare / Business Context

• Healthcare payer experience is strongly preferred; Medicare Advantage exposure is a plus.

• Experience automating payer operations such as enrollment, premium billing, finance, pharmacy, quality/HEDIS, member/provider service, case management or provider data is highly valuable.

• Understanding of HIPAA, PHI/PII handling and healthcare data security expectations.

• Comfort working in an environment where business SMEs know the payer process deeply but may depend on the developer for technical design, analysis and automation execution.

Role Responsibilities

1. Knowledge Transfer and Automation Inventory

• Participate in structured knowledge transfer from incumbent developers and IT SMEs during the initial transition period.

• Create a complete inventory of production and in-flight automations: business owner, purpose, inputs/outputs, dependencies, credentials, schedules, queues, failure modes, support contacts and criticality.

• Document Orchestrator configuration, package/version dependencies, environment details and operational support procedures.

• Prioritize runbooks for the most business-critical automations first.

2. Run and Stabilize the Existing Automation Estate

• Monitor production jobs and queues in Orchestrator and proactively identify failures or degradation.

• Perform root-cause analysis and permanent fixes rather than repeatedly re-running failed jobs.

• Maintain runbooks, credentials, configurations and operational schedules.

• Support critical business cycles such as month-end, year-end and high-volume Medicare enrollment periods.

• Track success rate, exception rate, time to repair, manual fallback effort and transaction volumes.

3. Build New Automations

• Develop and test automations from a prioritized business backlog.

• Design for reuse: shared components, libraries, utilities and common integration patterns.

• Obtain business sign-off, follow change control and support production deployment.

• Provide effort estimates, technical design, dependency assessment and production support readiness before release.

4. Improve and Modernize

• Analyze recurring failures, exceptions and manual fallback patterns across the automation estate and recommend fixes, consolidation or retirement.

• Identify where existing screen-based RPA should be replaced or supplemented by APIs, rules, workflow, AI-assisted automation or agentic patterns.

• Expand self-healing and resilient automation techniques for high-failure or high-change applications.

• Tune schedules, queues and runtime patterns for peak processing periods.

• Support proof-of-concepts involving UiPath Autopilot / Agents where there is a clear business case and appropriate controls.

Preferred Profile

• Senior individual contributor who can operate without day-to-day hand-holding.

• Has inherited and stabilized an automation estate built by another team.

• Has supported at least one business-critical UiPath environment with unattended automations at scale.

• Has mentored developers or performed design / code reviews.

• Can speak to business users in plain language and translate operational problems into the right automation approach.

• Experience in regulated industries; healthcare payer experience strongly preferred.

Recruiter Screening Questions

• Tell me about a production UiPath environment you personally supported. How many automations were live, and what were you accountable for?

• Describe a difficult production failure you diagnosed in Orchestrator. What was the root cause, and how did you prevent recurrence?

• How have you used queues, assets, schedules/triggers and unattended execution in UiPath?

• Have you inherited automations from another team? How did you structure knowledge transfer, inventory and runbooks?

• What experience do you have with UiPath Autopilot, Agents / Agent Builder, Document Understanding, AI Center, Action Center or self-healing patterns?

• Give an example where you chose an API, rule or workflow instead of screen-based RPA. Why?

• Have you worked in healthcare payer operations or another regulated environment handling PHI/PII?