Job Requisition ID: 58224
Opening Date: 08/14/2026
Closing Date: 08/28/2026
Agency: Department of Innovation and Technology
Class Title: INFO TECH/COMM SYSTEMS SPEC II (21217)
Skill Option: None
Bilingual Option: None
Salary: Anticipated Starting Salary: $8,571.00/Monthly - Full Range: $8,571.00 - $12,651.00/Monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: N/A
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Staff Specialist in the Telecom Project Unit in the Customer Service Center (CSC). In this role, you will work with vendors, agencies, and other DoIT teams to provide administration and support for DoIT Telecom Enterprise Services. In addition, you will diagnose problem source and coordinate with internal organizational support and operations groups and/or with vendors to identify cause and implement appropriate corrections to resolve issues related to installations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program - voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
For more information regarding State of Illinois Benefits follow this link: ;br>
Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions- Under general direction, serves as a Staff Specialist for the Department of Innovation & Technology (DoIT), performing highly complex technical functions relating to communications system design, analysis, provisioning, and trouble mitigation, including working with vendors, agencies, and other DoIT teams to provide administration and support for DoIT Telecom Enterprise Services.
- Prepares and maintains documentation on requests using appropriate reporting tools according to the established procedures and standards, including categorizing requests within the reporting system to verify accurate routing and reporting/analysis.
- Participates in the development, discussion, and implementation of vendor contracts, including monitoring contracts to validate up-to-date contracts are in place.
- Diagnoses problem sources and coordinates with internal organizational support, operations groups, and with vendors, including identifying problems cause and implementing appropriate corrections to resolve issues related to installations.
- Participates in the development of methods and procedures and training programs to improve skill levels of staff associated with the CSC products, services, and processes.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Minimum Qualifications- Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with major coursework in electronic engineering, radio/television, telecommunications, or data processing.
- Requires four (4) years of professional experience in communication systems designs.
Preferred Qualifications (In order of significance)- Four (4) years of professional experience in the coordination, sales, administrative support, installation, repair, or other related business experience in communications, including experience directing and monitoring service requests, reviewing requests for accuracy and compliance, and coordinating with vendors and internal teams for installation of services.
- Four (4) years of professional experience with various traditional voice, Voice over Internet Protocol (VoIP) and collaborative services, data communications, video conferencing or wireless concepts and principles, including applying this knowledge in service request processing, troubleshooting, diagnostics, incident resolution, and providing technical consultation on telecommunications services and equipment.
- Four (4) years of professional experience reviewing and conceptualizing an agency's communication requirements, including assessing requests for alignment with governance and procurement guidelines, recommending telecommunications product and service solutions, and interpreting technical needs to verify accurate routing, provisioning, and support within enterprise communication services.
- Four (4) years of professional experience maintaining detailed documentation and reporting, including recording activities in work logs, categorizing requests for accurate routing and analysis, providing status updates to customers and management, and validating final acceptance of completed service requests.
- Four (4) years of professional experience participating in contract and vendor management activities, including contributing technical requirements, evaluating vendor responses, supporting contract negotiations, monitoring performance guarantees and service level expectations, and identifying opportunities to improve service delivery.
- Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
- Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
- Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.
Conditions of EmploymentNOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with State of Illinois.
- Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
- Requires the ability to travel in performance of duties.
- Requires the ability to serve in an on-call capacity and requires the ability to work outside of normal hours to meet deadlines.
- Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
- Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
- Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
- The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: Monday-Friday 8:30am-5:00pm (work hours may vary)
Headquarter Location: 201 W Adams St, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: Posting Group: Science, Technology, Engineering & Mathematics
This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Revolving Door:Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ("OEIG") or may be subject to a fine.
Statement of Economic Interests:This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
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