Location: Boston, MA Salary: $35.00 USD Hourly - $45.00 USD Hourly Description: Our client is currently seeking a Systems Admin( Microsoft 365 Tech Support)
Job Overview
We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.
While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.
Key Responsibilities
End-User Support & Helpdesk
Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).
Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding.
Junior Systems Administration & M365
Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.
Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.
Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).
Required Experience:
2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role.
Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
Proficient with Active Directory / Microsoft Entra ID user administration.
Strong troubleshooting skills across Windows 10/11 and macOS environments.
Experience utilizing MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.
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Contact:
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1148707
- Posted 12 days ago
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