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Service Desk Technician

Scottsdale, AZ, US • Posted 5 days ago • Updated 2 hours ago

Contract Independent

On-site

Judge Group, Inc.

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Help Desk
Microsoft Windows
OS X
Operating Systems
Microsoft Outlook
Microsoft Office
Microsoft Exchange
Identity Management
Multi-factor Authentication
SSO
Analytical Skill
Conflict Resolution
Problem Solving
Customer Service
Information Technology
Computer Science
Service Desk
Active Directory
Computer Hardware
Cloud Computing
IT Security
Authentication
Access Control
Regulatory Compliance
Release Management
CompTIA
Microsoft
Dell
Communication
Customer Support
Management
Attention To Detail
Technical Support
FOCUS
Process Improvement
Privacy
Marketing

Help Desk
Microsoft Windows
OS X
Operating Systems
Microsoft Outlook
Microsoft Office
Microsoft Exchange
Identity Management
Multi-factor Authentication
SSO
Analytical Skill
Conflict Resolution
Problem Solving
Customer Service
Information Technology
Computer Science
Service Desk
Active Directory
Computer Hardware
Cloud Computing
IT Security
Authentication
Access Control
Regulatory Compliance
Release Management
CompTIA
Microsoft
Dell
Communication
Customer Support
Management
Attention To Detail
Technical Support
FOCUS
Process Improvement
Privacy
Marketing

Summary

Location: Scottsdale, AZ Description:

Qualifications
Minimum Qualifications

Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
Minimum of 2 years of experience in IT support, Help Desk, Service Desk, or a related technical support role.
Proven experience troubleshooting and resolving hardware and software issues.
Strong knowledge of Microsoft Windows and macOS operating systems.
Hands-on experience supporting Microsoft Outlook, Microsoft 365 (Office 365), and Exchange environments.
Basic understanding of Identity and Access Management concepts, including Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
Strong analytical, problem-solving, and customer service skills.

Preferred Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related discipline.
3+ years of experience in a Service Desk or Technical Support environment.
Advanced knowledge of Active Directory, server infrastructure, and user account administration.
Strong understanding of software applications, hardware systems, cloud-based services, and endpoint management.
Working knowledge of IT security principles, including authentication, permissions, access controls, and compliance best practices.
Experience with device deployment, management, and endpoint administration tools such as Microsoft Intune and JAMF.
Industry certifications such as CompTIA A+, Microsoft, Apple, Dell, HDI, or other relevant technical certifications preferred.

Desired Skills & Competencies

Excellent troubleshooting and diagnostic abilities.
Strong communication and customer support skills.
Ability to prioritize and manage multiple support requests in a fast-paced environment.
Detail-oriented with a commitment to delivering exceptional end-user support.
Team-oriented mindset with a focus on continuous learning and process improvement.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1144543
Posted 5 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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