Job Description: Systems Deployment Engineer( Deployment & Customer Support)
Location: Remote
Duration: 6-12 Months
Job Description
We are looking for a customer-facing Systems Engineer to handle the deployment, configuration, troubleshooting, and ongoing support of an enterprise Virtual Assistant and Gateway platform across cloud, on-premises, and hybrid environments.
Key Responsibilities
· Lead end-to-end software platform and Gateway deployments, from planning through go-live and handover.
· Configure and troubleshoot DNS, proxies, firewalls, VPNs, and enterprise connectivity.
· Manage upgrades, patches, maintenance, and production deployments.
· Troubleshoot Windows/Linux servers, networks, applications, performance, and integrations.
· Perform root-cause analysis (RCA) and implement preventive solutions.
· Manage technical escalations, incidents, SLAs, and on-call support.
· Work directly with customer IT and business teams during deployment and support.
· Maintain technical documentation, runbooks, architecture diagrams, and deployment records.
Required Skills
· 5–7 years of experience in Systems Engineering, Infrastructure Engineering, or customer-facing deployment.
· Strong experience with Windows Server and Linux.
· Networking: TCP/IP, DNS, Proxies, Firewalls, VPNs.
· Cloud: AWS, Azure, or Google Cloud Platform.
· Docker/Kubernetes and virtualization technologies such as VMware/Hyper-V.
· Scripting: PowerShell, Bash, or Python.
· REST APIs, LDAP/Active Directory, databases, and enterprise authentication.
· Monitoring tools such as Elastic, Prometheus, Grafana, Datadog, New Relic, or Dynatrace.
· ITSM tools such as ServiceNow or Jira Service Management.
· Strong troubleshooting, communication, and customer-facing skills.
Nice to Have
· Experience with UiPath, Blue Prism, Automation Anywhere, or similar automation platforms.
· ITIL or cloud certifications.
· Database administration experience.
· Customer Success Engineering or Technical Account Management experience.
· Experience supporting 24/7 environments and on-call operations.
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