Windows System Adminstrator

• Job Details:
• Windows Server Administration
• Active Directory
• Patch Management
• VMware / Nutanix
• Azure / AWS
• PowerShell
• Incident Management
• Troubleshooting
• Change Management
• Exchange Online Administration
• Vulnerability Management, MECM / SCCM

Key Responsibilities

• Work on and manage ServiceNow (SNOW) tickets assigned through the Exchange Online / Microsoft 365 support queue.
• Work on and manage ServiceNow (SNOW) tickets assigned through the Windows Server support queue.
• Work on ServiceNow (SNOW) tickets related to the Threat and Vulnerability Management queue, including remediation activities for:
  • Windows OS updates and patches
  • Microsoft Office updates
  • Other application and infrastructure vulnerabilities
• Perform troubleshooting, investigation, resolution, and appropriate escalation of incidents within defined SLAs.
• Execute vulnerability remediation and patching activities in accordance with established change and patch management processes.
• When operational ticket workload allows and sufficient capacity is available, contribute to assigned project and improvement initiatives, such as:
  • Windows Server OS upgrades
  • MECM migration

Technical and Operational Responsibilities

• Maintains an advanced level of knowledge of Windows, Citrix, Exchange, and Virtualization / Cloud technologies appropriate to the role.
• Provides advanced operational support for Windows, Citrix, Exchange, and Virtualization / Cloud environments through defined daily, weekly, monthly, and annual maintenance activities.
• Provides advanced problem determination and resolution for Windows, Citrix, Exchange, and Virtualization / Cloud environments based on monitoring alerts and escalated help desk tickets.
• Provides advanced support for Windows, Citrix, Exchange, and Virtualization / Cloud environments across multiple regions.
• Supports internal and external projects involving Windows, Citrix, Exchange, and Virtualization / Cloud technologies.
• Works closely with IPM Engineering to develop project designs suitable for production environments.
• Works closely with IPM Engineering to develop proposals, evaluate Windows, Citrix, Exchange, and Virtualization / Cloud systems, and make recommendations regarding technology and service improvements.
• Provides advanced deployment, configuration, migration, and implementation support for Windows, Citrix, Exchange, and Virtualization / Cloud environments.
• Develops and maintains organizational standards for Windows, Citrix, Exchange, and Virtualization / Cloud system design, utilization, and vendor support.
• Recommends and leads process improvements across Windows, Citrix, Exchange, and Virtualization / Cloud support methodologies.
• Leads medium to large-scale projects as directed by management.
• Defines scope, objectives, and requirements for new or revised technical documentation relating to Windows, Citrix, Exchange, and Virtualization / Cloud installations.
• Develops and maintains Standard Operating Procedures (SOPs) for supported technologies and operational activities.
• Provides direction and technical guidance to junior resources, contractors, and Level I and Level II support staff as required.
• Develops expertise in one or more Windows, Citrix, Exchange, or Virtualization / Cloud technology disciplines and acts as a Subject Matter Expert (SME) in the respective area.
• Participates in continuous improvement, automation, and optimization initiatives to improve operational efficiency and service quality.
• Maintains appropriate documentation, knowledge articles, and technical records for recurring issues, operational procedures, changes, and project activities.