Role: WorkBrain Techno-Functional Lead
Work Arrangement: Remote
Let’s create our future together at The AES Group!
About The AES Group
The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.
Job Overview:
The client is seeking an experienced WorkBrain Techno-Functional Lead to drive workforce management technology initiatives, optimize timekeeping processes, and bridge the gap between business operations and technical teams. This role is ideal for a professional with strong WorkBrain/Infor Workforce Management expertise, functional knowledge of HR and Payroll processes, and hands-on experience in system configuration, SQL analysis, project delivery, and workforce compliance.
Key Responsibilities:
Workforce Management & Technical Leadership
- Lead the implementation, configuration, enhancement, maintenance, and ongoing support of WorkBrain/Infor Workforce Management solutions.
- Analyze business requirements related to timekeeping, employee scheduling, attendance tracking, payroll processing, and workforce administration.
- Translate functional requirements into technical specifications, system configurations, integrations, and scalable solutions.
- Troubleshoot application issues, investigate root causes, and coordinate resolutions to minimize business disruption.
- Support system upgrades, enhancements, integrations, and continuous improvement initiatives.
Business Analysis & Stakeholder Management
- Partner with HR, Payroll, Operations, and IT teams to understand business needs and recommend effective technology solutions.
- Facilitate requirements-gathering sessions, document business processes, and maintain functional and technical documentation.
- Communicate technical concepts, system capabilities, and implementation impacts clearly to non-technical stakeholders.
- Manage vendor relationships, review deliverables, and ensure solutions align with business requirements and quality standards.
Project Delivery, Testing & Compliance
- Lead workforce management projects and system enhancement initiatives using Agile methodologies.
- Coordinate system testing, quality assurance, user acceptance testing, and validation activities.
- Ensure workforce management solutions support applicable labor laws, union agreements, organizational policies, and payroll requirements.
- Identify risks, manage issues and escalations, and coordinate stakeholders to deliver projects within agreed timelines and quality expectations.
Reporting, Data Analysis & Continuous Improvement
- Use SQL to query, analyze, validate, and reconcile workforce management data.
- Develop reports and provide insights into attendance patterns, workforce utilization, scheduling effectiveness, and labor costs.
- Conduct data audits and maintain data integrity across workforce management platforms and connected systems.
- Evaluate new technologies and recommend enhancements that improve operational efficiency, reporting accuracy, and compliance.
- Provide end-user training, support documentation, knowledge transfer, and mentorship to analysts and project team members.
Required Qualifications:
- 5+ years of experience supporting WorkBrain/Infor Workforce Management (WFM) solutions.
- 5+ years of experience in workforce management, timekeeping, scheduling, attendance, or related business functions.
- Strong experience gathering business requirements and translating them into functional and technical specifications.
- 4+ years of experience working with labor laws, union rules, and workforce compliance requirements.
- 4+ years of experience using SQL for data analysis, validation, troubleshooting, and reporting across large datasets.
- 3+ years of experience leading projects using Agile methodologies within large, matrixed organizations.
- Demonstrated ability to troubleshoot complex system issues and make informed, data-driven decisions.
- Strong stakeholder management, collaboration, documentation, and communication skills.
- Ability to explain technical concepts and system behavior to business users and leadership teams.
Preferred Qualifications:
- Experience leading WorkBrain/Infor WFM implementations, upgrades, migrations, or major enhancements.
- Familiarity with Kronos/UKG or other enterprise workforce management platforms.
- Experience with HRIS platforms, enterprise integrations, and workforce data management.
- Experience managing third-party vendors and outsourced technology partners.
- Certified Analytics Professional (CAP) certification.
- Previous experience mentoring junior analysts or leading cross-functional project teams.
- A strong commitment to data accuracy, regulatory compliance, process optimization, and operational excellence.
