Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.
Job DescriptionThe PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance.
Responsibilities of the Remote System Administrator include but are not limited to:- Provides tailored technical customer operations support
- Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
- Executes customer operations policies and procedures
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
- Initiates problem solving action and follows through to resolution
- Performs root-case analysis for problems to formulate and recommend improved alternative operations
- Identifies and suggests possible system and/or process improvements when applicable
- Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
- Run diagnostics using approved MSI tools.
- Provide system performance reporting using approved MSI tools when requested.
- Assist with contractually covered database system back-ups
- Understand system dependencies and related connections
- Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures
- Document Root Cause Analyses, system configuration settings, and actions taken within approved Motorola tools
- Maintain on-premise, hybrid, and full cloud systems as assigned
Preferred Qualifications- Bachelor's degree preferred
- 3+ years of IT or public safety experience
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
- Excellent verbal and written communication skills
- Comfortable working both alone and in a team environment.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including CAD, Mobile and RMS
- Experience with Virtualization software (vSphere, OpenShift)
- Experienced with Network Load Balancing (NLB) and Clustering
- Experience with hardware blades and Storage Area Networks (SAN); HP preferred
- Experience with firewalls and routers; Fortigate preferred
- Familiarity with JavaScript, .NET, ESRI 10.X and XML
- Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
This position requires approximately 50% travel within North AmericaLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.#LI-BA1
#LI-REMOTE
Basic Requirements- Bachelors Degree or equivalent
- 2+ years of experience in customer service
- 3+ years of Public Safety Applications experience involving CAD and/or Records Management Systems, or 3+ years of IT experience
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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