job summary:
Step into a high-impact role with a premier benefits technology partner dedicated to delivering seamless user experiences. We are seeking a hands-on technical professional to take full ownership of a Microsoft Dynamics 365 Customer Engagement and Power Platform environment. In this fully remote position, you will drive continuous improvement, partnering directly with business leaders and engineering teams to build and optimize critical CRM workflows. We offer a balanced work environment supported by competitive medical, dental, and vision coverage to keep you and your family healthy.
location: Telecommute
job type: Permanent
salary: $105,000 - 120,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
- Serve as the primary internal owner for the Microsoft Dynamics 365 Customer Engagement and Power Platform ecosystem, managing daily administration, user setups, and security roles.
- Translate complex business requirements into scalable system configurations, developing custom model-driven apps, business process flows, and Power Automate solutions.
- Write and maintain custom system extensions utilizing JavaScript, C# plugins, and Dataverse Web APIs to enhance core platform capabilities.
- Oversee bidirectional data integrations between the CRM and enterprise applications, actively monitoring data quality and troubleshooting synchronization failures.
- Lead application lifecycle management, coordinating seamless deployments and solution releases across development, testing, and production environments.
- Act as the definitive escalation point for intricate system roadblocks, conducting root-cause analysis and clearly communicating resolution paths to non-technical stakeholders.
qualifications:
Must-Haves:
5+ years of dedicated, hands-on experience in Microsoft Dynamics 365 or Dynamics CRM administration, development, and production support.
Deep functional and technical expertise in Dynamics 365 Customer Engagement, Microsoft Dataverse, and Power Automate.
Proven ability to develop server-side and client-side CRM customizations using C#, JavaScript, and REST/Dataverse Web APIs.
Demonstrated background in system integrations, complex data synchronization, and managing structured deployments across multiple environments.
Strong analytical and troubleshooting capabilities to independently translate ambiguous production issues into actionable technical solutions.
Excellent communication skills with a customer-first mindset, capable of bridging the gap between technical constraints and business needs.
A secure remote workspace with a hardwired ethernet connection, residing in an approved US state.
Nice-to-Haves:
Familiarity with Azure integration tools such as Azure Data Factory, alongside SQL and Power BI.
Experience utilizing Azure DevOps, CI/CD pipelines, or dedicated Power Platform ALM tooling.
Active Microsoft Dynamics 365 or Power Platform certifications.
A bachelor's degree in a technical discipline or equivalent practical training.
Skills
Microsoft Dynamics 365 Customer Engagement
Microsoft Dataverse & Power Platform
Power Automate
C# & JavaScript Customization
REST APIs & Dataverse Web API
System Integration & Data Synchronization
Application Lifecycle Management (ALM)
Production Troubleshooting
Stakeholder Communication & Requirements Gathering
skills:
application lifecycle management,Azure Data Factory,business applications,business systems,C#,Azure integration,Dataverse,data flows,data synchronization,JavaScript,Microsoft Dynamics 365,Dynamics 365,Dynamics CRM,Power Automate,model-driven,Power BI,relational data,REST APIs,SQL,Software Engineering,source control,system integrations,Web API,communicate,evaluate information,Troubleshoot,troubleshooting,problem-solving skills,reliability,independently,UAT,Administration,architecture,automations,automation,Business Partnership,continuous improvement,business process flows,business needs,business rules,CRM,Customer Engagement,CRM platform,customer-service,customer service,dashboards,production validation,maintenance,day-to-day administration,technical training,risk,security,server-side development,testing,usability,user support,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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