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Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Chicago, Illinois • Today

Easy Apply

Contract

Desktop Support Technician

NCI Information Systems, Inc.

Remote or Washington, District of Columbia • Today

Full-time

USD 22.22 per hour

Desktop Support Specialist ( Trading Floor experience ) in Washington, DC

System One

Chicago, Illinois • 7d ago

Easy Apply

Full-time

$150000

Desktop Support Specialist

HCLTech

Arlington Heights, Illinois • 13d ago

Easy Apply

Full-time

$59,000 - $71,000

Desktop Support Specialist

CDW Amplified Services

Arlington Heights, Illinois • Today

Contract

Depends on Experience

Desktop Support Engineer

Vaco by Highspring

Remote • 23d ago

Easy Apply

Contract

$30

Desktop Support Specialist

DK Consulting

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

Desktop Technician I

Envision LLC.

Remote • Today

Easy Apply

Contract

Depends on Experience

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Site Support Analyst

Chubb

Chicago, Illinois • 10d ago

Full-time

Analyst II, IT Operations Support

Novolex

Lake Forest, Illinois • Today

Full-time

USD 66,000.00 - 111,000.00 per year

Motion Recruitment Partners, LLC

Job Details

Skills

Remote Support
Managed Services
IT Service Management
Computer Hardware
Network
Disk Imaging
IMAC
Customer Service
Attention To Detail
Communication
Documentation
A+
Inventory Management
SAP BASIS
Performance Management
Project Management
Preventive Maintenance
Inventory
Lifecycle Management
Team Leadership
Asset Management
FIFO
Service Level Management
Management
SLA

Summary

Our client is looking for a Desktop Support Technician for a 5-month contract in Chicago, IL 60606.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 5 months
Required Skills & Experience

2-5 years of related desktop and/or deskside support experience
Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience
Excellent customer service skills
Strong attention to detail, timely communication, accurate documentation, and adherence to customer processes.
A+ Certification
Enthusiastic about technology and willing to learn and stay on the cutting edge.
Personable

What You Will Be Doing

Responsible for maintaining accurate asset records, managing inventory levels, processing assigned cases, and ensuring service requests are handled within established SLA requirements.
Inventory Management: Update and maintain the inventory sheet on a weekly basis, ensuring all updates are completed no later than Tuesday at 12:00 PM CST.
Asset Receiving: Receive new assets, verify the required information, and update inventory and asset records accordingly.
Asset Lifecycle Management: Identify older or obsolete assets and work with the team lead to initiate the appropriate asset disposal case and removal process.
Customer Asset Management: Monitor and maintain the customer-provided asset list and deploy assets according to the customer's requested order, following the FIFO (First In, First Out) process.
Case Management: Accept cases assigned to the technician and make initial contact within four business hours.
Document all customer interactions, actions, and updates clearly in the case notes.
SLA Management: Manage assigned cases to meet established SLA requirements with accurate and transparent status updates. Cases must not be artificially paused or placed on hold simply to avoid SLA impacts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 888404
Posted 2 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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IFA Technician

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Our client is looking for an IFA Technician for a 2-month contract in Chandler, AZ 85248. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Contract Duration: 2 Months Required Skills & Experience Associate or B

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Motion Recruitment Partners, LLC

Job Details

Skills

Remote Support
Managed Services
IT Service Management
Computer Hardware
Network
Disk Imaging
IMAC
Customer Service
Attention To Detail
Communication
Documentation
A+
Inventory Management
SAP BASIS
Performance Management
Project Management
Preventive Maintenance
Inventory
Lifecycle Management
Team Leadership
Asset Management
FIFO
Service Level Management
Management
SLA

Summary

2-5 years of related desktop and/or deskside support experience
Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience
Excellent customer service skills
Strong attention to detail, timely communication, accurate documentation, and adherence to customer processes.
A+ Certification
Enthusiastic about technology and willing to learn and stay on the cutting edge.
Personable

What You Will Be Doing

Responsible for maintaining accurate asset records, managing inventory levels, processing assigned cases, and ensuring service requests are handled within established SLA requirements.
Inventory Management: Update and maintain the inventory sheet on a weekly basis, ensuring all updates are completed no later than Tuesday at 12:00 PM CST.
Asset Receiving: Receive new assets, verify the required information, and update inventory and asset records accordingly.
Asset Lifecycle Management: Identify older or obsolete assets and work with the team lead to initiate the appropriate asset disposal case and removal process.
Customer Asset Management: Monitor and maintain the customer-provided asset list and deploy assets according to the customer's requested order, following the FIFO (First In, First Out) process.
Case Management: Accept cases assigned to the technician and make initial contact within four business hours.
Document all customer interactions, actions, and updates clearly in the case notes.
SLA Management: Manage assigned cases to meet established SLA requirements with accurate and transparent status updates. Cases must not be artificially paused or placed on hold simply to avoid SLA impacts.

Dice Id: 10105282
Position Id: 888404
Posted 2 hours ago

Company Info

About Motion Recruitment Partners, LLC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Desktop Support Engineer

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