Desktop Support Technician

Remote in Chicago, IL, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Remote Support
  • Managed Services
  • IT Service Management
  • Computer Hardware
  • Network
  • Disk Imaging
  • IMAC
  • Customer Service
  • Attention To Detail
  • Communication
  • Documentation
  • A+
  • Inventory Management
  • SAP BASIS
  • Performance Management
  • Project Management
  • Preventive Maintenance
  • Inventory
  • Lifecycle Management
  • Team Leadership
  • Asset Management
  • FIFO
  • Service Level Management
  • Management
  • SLA

Summary

Our client is looking for a Desktop Support Technician for a 5-month contract in Chicago, IL 60606.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 5 months
Required Skills & Experience
  • 2-5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience
  • Excellent customer service skills
  • Strong attention to detail, timely communication, accurate documentation, and adherence to customer processes.
  • A+ Certification
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Personable
What You Will Be Doing
  • Responsible for maintaining accurate asset records, managing inventory levels, processing assigned cases, and ensuring service requests are handled within established SLA requirements.
  • Inventory Management: Update and maintain the inventory sheet on a weekly basis, ensuring all updates are completed no later than Tuesday at 12:00 PM CST.
  • Asset Receiving: Receive new assets, verify the required information, and update inventory and asset records accordingly.
  • Asset Lifecycle Management: Identify older or obsolete assets and work with the team lead to initiate the appropriate asset disposal case and removal process.
  • Customer Asset Management: Monitor and maintain the customer-provided asset list and deploy assets according to the customer's requested order, following the FIFO (First In, First Out) process.
  • Case Management: Accept cases assigned to the technician and make initial contact within four business hours.
  • Document all customer interactions, actions, and updates clearly in the case notes.
    SLA Management: Manage assigned cases to meet established SLA requirements with accurate and transparent status updates. Cases must not be artificially paused or placed on hold simply to avoid SLA impacts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 888404
  • Posted 1 hour ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

About_Company_OneAbout_Company_Two
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Atlanta, Georgia

•

Today

Easy Apply

Contract

$23 - $27

Douglassville, Pennsylvania

•

Today

Easy Apply

Full-time

$60000 - $80000

Fishkill, New York

•

Today

Easy Apply

Contract

$28.12 - $32.14

Remote or Chandler, Arizona

•

Today

Easy Apply

Contract

Search all similar jobs