Desktop Support Specialist

Arlington Heights, IL, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Help Desk
  • Remote Support
  • Active Directory
  • Mobile Devices
  • Virtual Private Network
  • Palo Alto
  • ServiceNow
  • Management
  • Collaboration
  • Audiovisual
  • DICE

Summary

Technical Analyst / Level 2

Full Time (40 hours per week) / CDW W2 Employee / Contract to Hire

CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

  • 5 years of Technical Support / Help Desk / Desktop Support
  • 2+ years of O365 Support - advanced knowledge, including basic administration experience
  • Active Directory - including complex user set-up experience
  • Experience supporting mobile devices

Desired experience:
  • VPN experience, ideally Palo Alto Global Protect
  • ServiceNow experience for both incidents and requests
  • Intune for EndPoint Management
  • Teams / Zoom collaboration audio / video conferencing support
About the role:
Location: Chicago, IL (Arlington Heights)
Type of opportunity: W2 employment with CDW
Benefits: Complete suite of CDW benefits
Compensation: Flexible based on experience, plus excellent benefits

Send your resume to for a conversation and more information about this engagement.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: infogrup
  • Position Id: 16019
  • Posted 1 hour ago
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