Search Jobs | Dice.com

266 results (18 new)

Group by company

IT Service Manager - Major Incident Management

Wissen Infotech

Remote • Today

Easy Apply

Third Party, Contract

$70 - $80

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

Sr. IT Project & Program Manager, Asset Management

Pinterest, Inc.

Remote or San Francisco, California • Today

Full-time

USD 110,494.00 - 227,486.00 per year

Information Security IT Engineer 1

Case Western Reserve University

Cleveland, Ohio • Today

Full-time

USD 56,395.00 - 71,340.00 per year

IT Support & Operations Analyst

Mechanical Dynamics and Analytics LLC

Euclid, Ohio • Today

Full-time

USD 57,000.00 per year

IT Manager - Log Management Services

Enterprise Holdings

Remote or St. Louis, Missouri • 30+d ago

Full-time

Senior Engagement Manager – IT Service Delivery / Client Management

Galaxy i Technologies, Inc.

Remote • Today

Third Party, Contract

Depends on Experience

Senior IT Business Analyst

Apex Systems

Brooklyn, Ohio • Today

Easy Apply

Full-time

$70 - $70 per hour

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Today

Full-time

$90,000 - $100,000 annually

IT Software Asset Management Analyst (ITSAM)

Mindlance

Remote • 7d ago

Easy Apply

Contract

$62 - $64

IT Support Specialist II

COG Research Foundation, LLC

Remote • 15d ago

Full-time

31 - 44

Business Development Manager IT Staffing/ Managed Services (1099)

Care IT Services Inc

Remote or Hybrid in Princeton, New Jersey • 6d ago

Easy Apply

Full-time

Depends on Experience

IT Admin - Service Desk

ASM Research

Remote • Today

Full-time

Sales Account Manager IT Services

Group Nine

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

IT ServiceNow Administrator | Remote, USA

Optiv

Remote or Overland Park, Kansas • Today

Full-time

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

Lead IT Systems Engineer

Boulevard

Remote • Today

Full-time

USD 150,000.00 - 177,000.00 per year

Field IT Engineer (Tennessee, Kentucky & Indiana)

Republic Services, Inc.

Remote or Tennessee • Today

Full-time

Field IT Engineer (Texas & Louisiana)

Republic Services, Inc.

Remote or Los Angeles, Texas • Today

Full-time

IT-Tolling/Traffic Technical Director

Parsons Services Company

Remote • Today

Full-time

USD 148,300.00 - 266,900.00 per year

IT Client Relationship Manager - 18 month term

VC3, Inc

Remote • Today

Full-time

Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Hyderabad, Telangana • Today

Full-time

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

VP, Information Technology Engineering

Bestow, Inc

Remote or Dallas, Texas • Today

Full-time

USD 260,000.00 - 280,000.00 per year

Remote IT System Investigation Coordinator (VA ESOM)

Kentro

Remote • Today

Full-time

USD 71,000.00 - 80,000.00 per year

Global Partner Manager - Autonomous Workforce/IT, Deloitte

ServiceNow, Inc.

Remote or Waltham, Massachusetts • Today

Full-time

USD 126,060.00 - 208,020.00 per year

Sr. IT Agile Project Manager - ServiceNow

Genesys

Remote or Illinois • Today

Full-time

USD 120,800.00 - 212,400.00 per year

Director, IT Services - Network Engineering - Remote

Molina Healthcare

Remote • Today

Full-time

USD 105,958.12 - 229,575.94 per year

IT Engineering Manager II

Samsara

Remote • Today

Full-time

USD 134,470.00 - 180,800.00 per year

Lead SWE, AI Dev/IT Operations - Remote or Hybrid in DC or MN

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

We are looking for an experienced IT Service Manager with strong expertise in Major Incident Management and IT Service Management (ITSM). The ideal candidate should have hands-on experience managing critical incidents, coordinating cross-functional teams, driving timely resolution, and ensuring effective communication with business and technical stakeholders.

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9109120
Posted 18 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Incident Management Analyst L1

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Incident Management Agent Application Support & Operations

Remote

•

2d ago

Job Title: Incident Management Agent (Application Support & Operations) Location: Remote, USA Job Type: Contract (Long Term) Experience: X+ years Job Overview We are looking for an experienced Incident Management Agent to provide production support for enterprise applications within Supply Chain & Logistics operations. The role involves incident monitoring, troubleshooting, stakeholder communication, release support, and ensuring timely resolution of business-critical issues in a 24x7 su

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow ITOM Developer in New York, NY. Summary: We are seeking a ServiceNow Developer with strong experience in Monitoring, Event Management, and IT Operations Management (ITOM) to help optimize and enhance enterprise ServiceNow capabilities. This role will focus on event management, alert correlation, monitoring integrations, dashboard development, and operational visibility improvements. The ideal candidate has hands-on experience co

Contract

$85 - $98 hourly

Remote

•

Today

Security Engineer Incident Response (SOC) | Remote | 12-Month Contract We are seeking an experienced Security Engineer to join our Threat Operations Security Operations Center (SOC) on a 12-month remote contract. This is a highly visible, hands-on incident response role focused on identifying, investigating, containing, and resolving sophisticated security threats across enterprise environments. The ideal candidate brings strong expertise in Incident Response, Digital Forensics, Threat Investig

Easy Apply

Contract

$70 - $84

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Dice Id: 91112433
Position Id: 9109120
Posted 18 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Incident Management Analyst L1

Remote

•

Today

Full-time

Incident Management Agent Application Support & Operations

Remote

•

2d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

Contract

$85 - $98 hourly

Remote

•

Today

Easy Apply

Contract

$70 - $84