Senior Engagement Manager – IT Service Delivery / Client Management

Job Title : Senior Engagement Manager – IT Service Delivery / Client Management

Location :  Remote

 

 

 JD :

Remote

Job Title: Engagement Manager

Role Description:

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)
• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions. 
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)
• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals. 

Required Skills & Experience:
• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, Google Cloud Platform), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Experience Required: 12 to 16 years