The following requirement is open with our client.
Title : IVR Tester
Location : Detroit, MI / Remote
Pay rate : 65$ - 70$/hr on C2C
Duration : 12+ Months
Relevant Experience (in Yrs.): 8+yrs.
Roles & Responsibilities:
Role Descriptions:
· Develop, maintain, and execute CYRA automated test scripts.
· Build automated suites for regression, smoke, and functional testing.
· Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
· Analyze CYRA reports and troubleshoot failures
· Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
· Validate call recording triggers across CXone and Genesys Cloud, Identify: Call drops, Latency, IVR delay, Queue buildup, System bottlenecks.
· Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
· Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
· Ability to simulate concurrent calls and track system performance
· Prepare test scenarios, test cases, and reusable scripts
· Perform E2E customer journey testing for voice & digital channels
· IVR platform testing by Cyara and Python/JavaScript for test automation
Must Have Skills
IVR Test Automation Engineer
contact center, CYARA,
DTMF/ASR/TTS, CXone, Genesys,
Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Python/JavaScript
Design, develop, Cruncher and Pulse modules
Thanks & regards,
Naveen Yarramsetty
Technical Recruiter | ASCII Group, LLC
Office:
Email:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Website:
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