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Cyara Tester

Detroit, MI, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Stanley David and Associates

Fitment

Dice Job Match Score™

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Job Details

Skills

CYARA
IVR
TESTER
Contact Center
Bots
Routing
CTI
Agent Desktop
Dialers
WFM

Summary

Job Description

• Develop, maintain, and execute CYARA automated test scripts.

• Build automated suites for regression, smoke, and functional testing.

• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.

• Analyze CYRA reports and troubleshoot failures

• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.

• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.

• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.

• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators

• Ability to simulate concurrent calls and track system performance

• Prepare test scenarios, test cases, and reusable scripts

• Perform E2E customer journey testing for voice & digital channels

• IVR platform testing by Cyara and Python/JavaScript for test automation

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)

• Good understanding of below contact center concepts:

o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM

• Design, develop, execute and maintain automated test scripts for the IVR system

• Verify and validate performance and reliability of the IVR system.

• Good understanding of Cyara Velocity, Cruncher and Pulse modules

• Develop and document test plans

• Work closely with the development team to ensure defects are closed timely manner.

• Strong analytical, problem-solving and Troubleshooting skills

• Excellent communication skills and should work directly with customers/vendor

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 9044457
Posted 7 hours ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

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Contact the job poster

Louisa Alcott

Recruiter @ Stanley David and Associates

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