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IT Support Technician

Emergent Software

Remote or Fort Worth, Texas • Today

Full-time

MSP Tier 1 IT Support Technician-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • 2d ago

Part-time

USD 38.00 - 40.00 per hour

Site Support Technician

Robert Half

Coppell, Texas • Today

Easy Apply

Contract

USD 28.50 - 33.00 per hour

IT Warehouse Technician

Community Choice Financial Inc.

Carrollton, Texas • Today

Full-time

IT Customer Support - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 97,476.00 per year

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

Field Technical Specialist

TEKsystems c/o Allegis Group

Mansfield, Texas • Today

Full-time

USD 18.00 - 20.00 per hour

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Dallas, Texas • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Jacksonville, Florida • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Senior Technician, IT Infrastructure

tax.com

Remote or Hybrid in London, England • Yesterday

Full-time

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Charlotte, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Job Details

Skills

Onboarding
Tier 2
Tier 3
Tier 1
Messaging
ProVision
Slack
Multi-factor Authentication
Knowledge Base
User Guides
Process Automation
Workflow
Technical Support
Help Desk
Remote Support
Microsoft Windows
OS X
Microsoft Office
Customer Service
Communication
Attention To Detail
Research
Artificial Intelligence
Problem Solving
Conflict Resolution
Internet
Identity Management
SSO
SAML
OIDC
Provisioning
Master Data Management
Mobile Device Management
Management
Computer Networking
Procurement
Vendor Management
Endpoint Protection
Microsoft
Scripting
Windows PowerShell
Bash
Python
Google Apps
Documentation
Recruiting
Video
Oracle Linux

Onboarding
Tier 2
Tier 3
Tier 1
Messaging
ProVision
Slack
Multi-factor Authentication
Knowledge Base
User Guides
Process Automation
Workflow
Technical Support
Help Desk
Remote Support
Microsoft Windows
OS X
Microsoft Office
Customer Service
Communication
Attention To Detail
Research
Artificial Intelligence
Problem Solving
Conflict Resolution
Internet
Identity Management
SSO
SAML
OIDC
Provisioning
Master Data Management
Mobile Device Management
Management
Computer Networking
Procurement
Vendor Management
Endpoint Protection
Microsoft
Scripting
Windows PowerShell
Bash
Python
Google Apps
Documentation
Recruiting
Video
Oracle Linux

Summary

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**

Our client is seeking an IT Support Specialist to join its growing IT team supporting a fully remote U.S.-based workforce. This role is ideal for an early to mid-career IT professional who enjoys solving problems, supporting end users, and continuously learning new technologies.

As part of a growing help desk organization, you'll provide frontline technical support, manage employee onboarding and offboarding, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for career growth.
Responsibilities

Manage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation and recommendations.
Support a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions.
Provision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
Manage user access, group memberships, MFA, passwords, and SSO permissions.
Configure, deploy, track, and recover company devices while maintaining accurate asset records.
Assist with security-related activities, including phishing reports, access reviews, and endpoint security support.
Create and maintain knowledge base articles, runbooks, and user documentation.
Identify recurring issues and recommend process, automation, and support improvements.
Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.

Qualifications

1-5 years of experience in IT support, help desk, desktop support, or a related technical role.
Experience supporting Windows and macOS environments.
Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
Strong troubleshooting, problem-solving, and customer service skills.
Excellent written and verbal communication abilities.
Ability to explain technical concepts clearly to non-technical users.
Strong attention to detail and ability to follow structured processes.
Demonstrated ability to research issues independently before escalating.
Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
Ability to thrive in a remote work environment with reliable internet access.

Nice to Haves

Identity and access management experience.
SSO, SAML, OIDC, or SCIM provisioning knowledge.
MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
Zoom administration or Zoom Contact Center experience.
Networking knowledge and troubleshooting experience.
Procurement or vendor management experience.
Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
Experience supporting distributed or remote teams.
Experience improving knowledge bases, documentation, or support processes.

Our Vetting Process

At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (30 minutes)
Initial Video Interview (30-45 minutes)
Client Video Interview (60 minutes)
Hiring Manager Video Interview (60-90 minutes)
Job Offer!

#EmergentStaffing

#IND88

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1e9ddd
Position Id: c5f6297b5074213b8e807c467f62b6b8
Posted 3 hours ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

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IT Support Technician (Part-Time, REMOTE)

Remote

•

2d ago

Overview Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract (Up to 12 Months) Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day). Pay Rate: $38-40/hour Position Overview We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environmen

Part-time

USD 38.00 - 40.00 per hour

Senior IT Field Engineer

California

•

Today

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, w

Full-time

USD 93,000.00 - 150,500.00 per year

Job Details

Skills

Onboarding
Tier 2
Tier 3
Tier 1
Messaging
ProVision
Slack
Multi-factor Authentication
Knowledge Base
User Guides
Process Automation
Workflow
Technical Support
Help Desk
Remote Support
Microsoft Windows
OS X
Microsoft Office
Customer Service
Communication
Attention To Detail
Research
Artificial Intelligence
Problem Solving
Conflict Resolution
Internet
Identity Management
SSO
SAML
OIDC
Provisioning
Master Data Management
Mobile Device Management
Management
Computer Networking
Procurement
Vendor Management
Endpoint Protection
Microsoft
Scripting
Windows PowerShell
Bash
Python
Google Apps
Documentation
Recruiting
Video
Oracle Linux

Onboarding
Tier 2
Tier 3
Tier 1
Messaging
ProVision
Slack
Multi-factor Authentication
Knowledge Base
User Guides
Process Automation
Workflow
Technical Support
Help Desk
Remote Support
Microsoft Windows
OS X
Microsoft Office
Customer Service
Communication
Attention To Detail
Research
Artificial Intelligence
Problem Solving
Conflict Resolution
Internet
Identity Management
SSO
SAML
OIDC
Provisioning
Master Data Management
Mobile Device Management
Management
Computer Networking
Procurement
Vendor Management
Endpoint Protection
Microsoft
Scripting
Windows PowerShell
Bash
Python
Google Apps
Documentation
Recruiting
Video
Oracle Linux

Summary

Manage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation and recommendations.
Support a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions.
Provision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
Manage user access, group memberships, MFA, passwords, and SSO permissions.
Configure, deploy, track, and recover company devices while maintaining accurate asset records.
Assist with security-related activities, including phishing reports, access reviews, and endpoint security support.
Create and maintain knowledge base articles, runbooks, and user documentation.
Identify recurring issues and recommend process, automation, and support improvements.
Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.

Qualifications

1-5 years of experience in IT support, help desk, desktop support, or a related technical role.
Experience supporting Windows and macOS environments.
Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
Strong troubleshooting, problem-solving, and customer service skills.
Excellent written and verbal communication abilities.
Ability to explain technical concepts clearly to non-technical users.
Strong attention to detail and ability to follow structured processes.
Demonstrated ability to research issues independently before escalating.
Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
Ability to thrive in a remote work environment with reliable internet access.

Nice to Haves

Identity and access management experience.
SSO, SAML, OIDC, or SCIM provisioning knowledge.
MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
Zoom administration or Zoom Contact Center experience.
Networking knowledge and troubleshooting experience.
Procurement or vendor management experience.
Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
Experience supporting distributed or remote teams.
Experience improving knowledge bases, documentation, or support processes.

Our Vetting Process

At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (30 minutes)
Initial Video Interview (30-45 minutes)
Client Video Interview (60 minutes)
Hiring Manager Video Interview (60-90 minutes)
Job Offer!

#EmergentStaffing

#IND88

Dice Id: RTX1e9ddd
Position Id: c5f6297b5074213b8e807c467f62b6b8
Posted 3 hours ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Analyst

Dallas, Texas

•

Yesterday

Easy Apply

Contract

IT Support Analyst

Dallas, Texas

•

Today

Easy Apply

Full-time

USD 80,000.00 - 100,000.00 per year

IT Support Technician (Part-Time, REMOTE)

Remote

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2d ago

Part-time

USD 38.00 - 40.00 per hour

Senior IT Field Engineer

California

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USD 93,000.00 - 150,500.00 per year