IT Support Specialist San Francisco Bay University Type: Full Time Salary: $31.00 - $38.00 per hour San Francisco Bay University (SFBU), a nonprofit, WASC-accredited university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Web Developer. SFBU\'s mission is to offer inclusive, innovative, and inspirational education for lifelong careers, and our vision is to set the standard as a national model of higher education in service of the common good. We prioritize students\' needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. The IT Support Specialist provides first-line and second-line technical support to SFBU\'s faculty, staff, students, and guests. This role involves end-user issue resolution through structured IT Service Management (ITSM) workflows, hardware/software lifecycle management, account administration, user training, and technology support for classrooms and campus events. The ideal candidate is customer-focused, detail-oriented, comfortable leveraging modern tools (including AI and cloud platform CRM environments), and thrives in a fast-paced academic environment. This is a full-time, non-exempt, on-site position based at SFBU\'s Fremont, California, campus. The position is eligible for overtime pay in accordance with applicable federal and California labor laws. Service Desk & Incident Management: Provide Tier 1 and Tier 2 technical support using IT Service Management (ITSM) best practices to log, track, prioritize, escalate, and resolve incidents and service requests. System & Hardware Administration: Install, configure, maintain, and troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), mobile devices, and peripherals. Account & CRM Support: Manage user accounts, access permissions, single sign-on (SSO), and authentication; assist with user support within Salesforce and enterprise applications. Classroom & Event AV Support: Maintain and troubleshoot classroom technology, video conferencing systems (e.g., Provide on-site technical and AV setup support for campus events and livestreams. Networking & Infrastructure Support: Assist in maintaining instructional network labs, Wi-Fi connectivity, telecom systems, and physical network devices (e.g., routers, switches, cabling). Documentation & AI Workflow Integration: Maintain up-to-date IT documentation, knowledge base articles, FAQs, and user guides. Adopt AI tools and modern automated workflows to enhance service delivery efficiency. Training & Onboarding: Deliver technical workshops, IT orientations, and training sessions for students, faculty, and staff. Collaboration: Collaborate with internal teams on technology upgrades, cloud rollouts, and infrastructure projects. Bachelor\'s degree in IT, Computer Science, Information Systems, or a related field. Experience: Minimum of 1 year of hands-on experience in technical support, helpdesk, or IT customer service. Solid understanding of basic networking (TCP/IP, DNS, DHCP, Wi-Fi), OS configuration (Windows/macOS), and hardware troubleshooting. Customer Service & Communication: Exceptional interpersonal and customer service skills. Adaptability & AI: Demonstrated ability to adopt modern AI tools/workflows to optimize daily tasks. Experience working with formal IT Service Management (ITSM) methodologies/frameworks (e.g., Salesforce Experience: Hands-on experience or familiarity with Salesforce (e.g., user support, case management, account administration, or Education Cloud). Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, or Salesforce Associate/Administrator certifications. Academic/Enterprise Tech: Experience supporting learning management systems (LMS like Canvas/Moodle), Microsoft 365, Google Workspace, Active Directory/Entra ID, and Zoom. Ability to lift and carry technical equipment up to 50 lbs. Salary Range: $31.00 - $38.00 per hour (commensurate with experience and qualifications). Application Process A letter of interest describing your experience related to the stated responsibilities, your interest in working at SFBU, and your demonstrated commitment to diversity, equity, inclusion, and social justice. age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law. In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at .
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- Dice Id: orcfeed
- Position Id: 24116_-1414318078895970666--d8b44342d78bfa1769797f8a304b6b9c
- Posted 2 hours ago
