Our Fortune 100 client has a fully REMOTE opening for a Senior Business Systems Consultant on a 6-month contract with the possibility for extensions/conversion. Your role would focus on application support and administration tasks for their iManage platform (specifically, iManage Work). Several years of experience specifically supporting this platform is required. Please note that while this is a fully remote opening, all work must be performed from within the US and will generally follow an ET schedule.
Day to day responsibilities:
- Triage iManage incidents and serve as an escalation point for BSE II resources requiring additional support.
- Assess incidents to determine whether the issue is consultative, previously known, can be resolved directly, or requires further escalation.
- Provide hands-on incident resolution support during higher-volume periods as needed.
- Identify operational enhancements that improve the user experience and overall support processes.
- Drive enhancements through delivery, which may include preparing or coding changes, testing, coordinating release activities, and supporting implementation.
- Educate and provide guidance to other resources who need assistance with incident resolution or system enhancements.
Our client offers a large, cutting edge IT shop and a great work environment. Apply today to learn more!
Essential Skills:
- 5+ years experience in End-User System Support
- 2 years experience with iManage Work 10 as administration/support, preferably within an operational or production-support environment.
- Proficiency with Microsoft 365
- Strong incident triage, troubleshooting, and escalation experience.
- Experience with change control and the delivery of operational or system enhancements.
- Ability to identify opportunities for improvement, recommend solutions, and drive enhancements through implementation.
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Please click the Apply Now button to apply for the job.
We will review your resume and call if you are qualified.
Resumes will NOT be sent to clients without your approval.
REFERRALS WANTED - $ 1000 REWARD!
Refer a colleague to us, and Precision will give you $ 1000 if we find a job for that person!
(The fine print: The referred candidate must be previously unknown to us. Start date must be within 6 months of referral.)
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THERE ARE MANY IT STAFFING FIRMS YOU CAN WORK WITH.
WHY WORK WITH PRECISION?
Our Clients. We work with the best.
- We are direct vendors to Fortune 500 companies across North America
- We're the top provider of contract IT professionals to many of our clients
Our Experience. We know how to sell our candidates to clients.
- We've been in business for over 20 years, and have made thousands of successful placements
Our Background. Precision is run by former IT professionals.
- We know what it is like to be an IT consultant working in a large organization.
- We actually understand your skills. We'll make sure that you are right for the job, and that the job is right for you.
Our Reputation for Quality. Clients favor Precision's candidates.
- We take the time to learn about you so that we can best match you to our openings and sell you to our clients.
- Our clients know from experience that Precision's consultants are the most qualified and the best fit for their project teams.
Our Ethics. We pride ourselves on our ethical business practices.
- We never submit your resume without your permission, and we never give your resume to other staffing companies
- We are up front about pay rates and the interviewing process, and provide you with constant feedback.
Our Responsibility. We take seriously our obligations to our consultants.
- We always pay on time
- We offer highly competitive pay rates, as well as an opportunity to participate in our group health insurance, long term disability and 401(k) plans.
- When required, we carefully manage H1-B and applications, and involve you at every step.
- We have dedicated HR personnel that will answer the phone when you call.
THE STAFFING FIRM YOU WORK WITH MATTERS.
WORK WITH PRECISION.
Job ID 5461DI-0012
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: precisn
- Position Id: 5461DI
- Posted 13 hours ago
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