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Job Details

Skills

JIRA
SNAP
TANF
automated system

Summary

Remote after initial 6 weeks Onsite Training in Jackson MS.

Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data
manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure
seamless business operations for the Success data conversion project. Experience in interacting with DHS program
areas and technical staff regarding business and information technology needs. Manage receiving tickets, document,
prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and
identifying complex or recurring problems and escalate them to supervisor/manager for resolution. Strong verbal and
written communication skills to handle user frustration and convey clear policy resolutions. Critical -thinking skills to
diagnose root causes and document each incident to be used as the basis for system enhancements.

Required Skills/Experience

Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or
E&T.

Preferred

Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional
Business Analyst.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: atitx
Position Id: 9030383
Posted 21 hours ago

Fitment

Dice Job Match Score™

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Kamalpreet Singh

Business Development Manager @ Amer Technology, Inc

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Business Analyst

Skills

Summary

Dice Job Match Score™

Kamalpreet Singh

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