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FACs/Artiva - Quality Assurance

Enterprise Associates, LLC

Remote or Hybrid in Norwood, Massachusetts • Today

Easy Apply

Full-time

50,000 - 90,000

Quality Assurance Tech II

INSPYR Solutions

North Reading, Massachusetts • 6d ago

Easy Apply

Contract

$30 - $40

Quality Analyst

Kforcetech Solutions Inc

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Quality Assurance Specialist

Honda Dev. and Mfg. of Am.,LLC

Quincy, Massachusetts • Yesterday

Full-time

Quality Analyst

Tekcel8

Remote • 21d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

FACs or Artiva
Quality Assurance
Collections
Call Center
FACS
Continuous Improvement
Auditing
Analytical Skill

Summary

The CCS Companies are looking to hire a Process Engineer to provide assistance with the design, development, implementation and support of internal production applications and work flows.

ESSENTIAL FUNCTIONS:

Develop and document account and data flows, using collection application tools that meet the minimum requirements established by CCS management or client expectations.
Monitor and maintain data and account flows through reporting, analysis and auditing to confirm processes are efficient and effective.
Review the work of peers to identify fundamental errors or areas for improvement.
Work with team members to trouble shoot process and application non conformances
Create and maintain comprehensive management and client reporting as defined by CCS management or client requirements.
Develop and maintain departmental standard operating procedures.
Provide accurate and timely logging of work in Synergy.
Communicate with internal and external contacts in a professional and knowledgeable manner.
Contribute to the department’s operational excellence and deliver quality services in accordance with applicable procedures, policies and professional standards.

QUALIFICATIONS:

Experience with FACs and/or Artiva preferred.
Experience in Call Center or Collections industry preffered.
Excellent organizational and time management skills.
Excellent communications and analytical skills.
Proficiency with MS Excel, MS Word and text editors.
Demonstrate the ability to apply mathematical logic.
Ability to effectively collaborate and communicate with all levels of the organization.
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS

College Degree Preferred

Why Work for CCS?

Generous Paid Time Off Package of 3 weeks to start, plus your birthday off and floating holiday in the summer!
No wait period on benefits for all new hires! You will be eligible on your first day!
Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

The CCS Companies are an equal opportunity employer.
Diversity and Veteran candidates strongly urged to apply!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 5002241301
Position Id: 9139554
Posted 1 hour ago

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Contact the job poster

Keith Clark

Talent Acquisition Manager @ Enterprise Associates, LLC

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Boston, Massachusetts

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Network Manager

Salem, New Hampshire

•

8d ago

The Network Manager is responsible for managing, monitoring and maintaining datacenter and telecom systems to ensure continuous operation for all CCS call centers in Norwood, Portsmouth, Salem and Santo Domingo. ESSENTIAL FUNCTIONS: Oversees all call center telecom and networking needs for 400+ blended agents and mixed technologies including VPNs, SIP/VOIP, network hardware/software, switches, routers, and firewalls.Manages telecom carriers, PBX and other vendors ensuring all systems are up to d

Easy Apply

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IT Support Technician

Nashua, New Hampshire

•

Today

This is NOT a remote position and requires the employee to be IN-OFFICE in our Nashua, NH Office. The IT Support Technician exists to provide IT support for WOW! employees. The incumbent works closely with all departments (including the field) to support all information technology requirements. Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Salary: This position pays $45,000 - $55,000, depending on exper

Full-time

USD 45,000.00 - 55,000.00 per year

Network Manager

Portsmouth, New Hampshire

•

22d ago

Easy Apply

Full-time

$115,000 - $125,000