Job#: 3051335 Job Description: Remedy Developer
Location: Eagan, Minnesota (Remote)
Role Overview
We are seeking an experienced Remedy Developer to join our team. The project involves working on a highly customized BMC Remedy instance used as an end-to-end call center system. This role requires extensive experience in custom code development, PL/SQL, and scripting, rather than core Remedy ITSM development. The ideal candidate will be a proactive team member capable of making an impact within a tenured and collaborative environment.
Key Responsibilities
- Design, develop, and implement custom Remedy applications within a contact center environment.
- Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements.
- Customize Remedy applications using scripting, workflows, and UI policies.
- Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware.
- Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet quality standards.
- Create and maintain technical documentation for Remedy solutions.
- Provide technical support and troubleshoot issues within the Remedy platform, including reading and understanding logs to resolve production issues.
- Engage and communicate effectively during Agile ceremonies.
Required Qualifications
- Extensive experience (4+ years) in writing custom Remedy workflows using activelink, filters, and forms.
- Proficiency in Oracle SQL and PL/SQL, including the ability to write and optimize complex queries, develop stored procedures and functions, and understand Explain Plan results.
- Experience with scripting languages such as Python and shell scripts.
- Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.
- Proficient in JavaScript, HTML, and CSS.
- Experience working with Linux environments.
Preferred Qualifications
- Experience with Remedy server upgrades, including applying new BMC patches.
- Familiarity with Tomcat server setup, including reviewing logs and updating configuration files.
- Experience working with Remedy REST APIs and SOAP APIs.
- Experience upgrading Remedy 20.x to Helix on-prem.
- Knowledge of Agile/Scrum methodologies.
- AWS Experience.
- BMC Helix experience is considered a plus.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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