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POS Support Engineer - Oracle Micros Simphony

dotSolved

Remote or Hybrid in San Mateo, California • Today

Easy Apply

Third Party, Contract

Depends on Experience

POS Support Engineer

Diligente Technologies

Remote • 4d ago

Easy Apply

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Depends on Experience

Oracle DBA (National Support Engineer role for Medical Imaging)

Fujifilm

Remote • Today

Full-time

USD 110,366.00 - 146,364.00 per year

Retail Applications Lead/Lead Software Engineer San Ramon, CA (Onsite)

Triunity Software

San Ramon, California • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Materials Coordinator - SF/PM Monday - Friday

Yoh - A Day & Zimmerman Company

San Francisco, California • Today

Easy Apply

Full-time

USD25 - USD30 per hour, Benefits: $25-$30/hr+. Depends on work experience

Oracle Cloud Financial Functional Consultant AR & Advanced Collections

Compunnel Inc.

San Francisco, California • Today

Easy Apply

Contract

DOE

Cloud ERP – Vertex Consultant Hybrid

Tektree Systems Inc.

Hybrid in San Francisco, California • 13d ago

Easy Apply

Contract

Depends on Experience

Cloud ERP – Security Consultant-W2-San Francisco, CA (Hybrid)

Tektree Systems Inc.

Hybrid in San Francisco, California • 13d ago

Easy Apply

Contract

Depends on Experience

Enterprise Cloud Engineer

Nexwave

Palo Alto, California • 28d ago

Easy Apply

Contract

Oracle Functional Consultant

Kaygen Inc

Hybrid in San Francisco, California • 30+d ago

Easy Apply

Contract

$90 - $100

Oracle HCM - HRIS Administrator

Kforce Technology Staffing

Remote or Emeryville, California • Today

Contract, Third Party

$60 - $78 hourly

Micro Focus COBOL Developer

Conduent

Remote or Georgia • Today

Full-time

Compensation information provided in the description

Applied AI Training Engineer

Robert Half

San Francisco, California • Today

Easy Apply

Contract

POS Architect - Remote Role - W2

Magnum Technologies, Inc.

Remote • Yesterday

Easy Apply

Contract

$75 - $82

Oracle Cloud Procurement P2P

Apton Inc

Hybrid in San Francisco, California • 8d ago

Easy Apply

Third Party, Contract

Depends on Experience

Applications Administrator (4699C) Campus Applications & Data Unit, #88950

UC Davis Health System

Berkeley, California • Today

Full-time

USD 126,803.03 - 155,582.74 per year

Senior Software Engineer - Oracle HCM Cloud

Delta Dental of Illinois

Oakland, California • Today

Full-time

USD 92,500.00 - 200,400.00 per year

Loftware Spectrum Technical Lead / Solution Engineer

NTT DATA Americas, Inc

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

Oracle PLM Functional Consultant - Onsite

Klaxontech

Santa Clara, California • Today

Easy Apply

Contract, Third Party

Oracle Order Management & Pricing---Bay Area / Watsonville, CA

K Anand Corporation

San Francisco, California • 6d ago

Easy Apply

Third Party, Contract

80 - 85

Argus Safety Configuration & Technical Support Engineer

Spotline

Alameda, California • 4d ago

Easy Apply

Third Party, Contract

70 - 90

Java Developer

Ztek Consulting

Menlo Park, California • 4d ago

Easy Apply

Contract

Depends on Experience

Oracle GTM Cloud Consultant

Reveille Technologies

San Francisco, California • 21d ago

Easy Apply

Contract

$70 - $90

Data Consultant

Apex Systems

Walnut Creek, California • Today

Easy Apply

Full-time

$50 - $60 per hour

Senior Director, Core Infrastructure Engineering

Oracle Corporation

Santa Clara, California • Today

Full-time

USD 193,600.00 - 414,400.00 per year

Application Integration Engineer - 100% remote

System One

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Oracle Apex Consultant with oracle fusion experience

Logiciel Solutions Inc

Hybrid in San Jose, California • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Oracle Fusion Procurement Consultant

Axiom Global Technologies, Inc.

San Francisco, California • Today

Easy Apply

Contract, Third Party

Depends on Experience

Oracle ERP Delivery Finance SCM, Sales and PreSales

Apps IT LTD

Hybrid in Pleasanton, California • 27d ago

Easy Apply

Full-time

$160,000 - $200,000

Oracle TRCS resource

SBS Corp.

California • Today

Easy Apply

Third Party, Contract

Job Details

Skills

POS Support
POS configuration
Oracle Micros Simphony
workstation setup
POS Go-Live Support
Travel Required

Summary

Required Technical Skills / Experience

Current experience deploying and supporting new restaurants onsite
3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation 8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity
Working knowledge of EMC: navigating the hierarchy (enterprise, property, revenue center), and confirming or changing menu items, tenders, employee roles and privileges, printers and order devices, and workstation setup
Hands-on hardware installation: workstations and tablets, receipt and kitchen printers, KDS, card readers, and cash drawers
Network basics for a restaurant site: DHCP/static IPs, switches and Wi-Fi, and diagnosing connectivity between workstations, the service host, and printers
Solid understanding of networking fundamentals: firewall rules, port listing, DNS, VPN/site-to-site connectivity, and troubleshooting network-dependent POS outages
Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) — Adyen experience strongly preferred
Familiarity with incident triage and ticketing tools (e.g., ServiceNow, Jira Service Management, or similar ITSM platforms)
Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.)
Experience coordinating with third-party vendors for issue escalation and resolution (not just internal ticket routing)
Comfortable producing clear, non-technical written explanations of technical issues for restaurant/field leadership
Working knowledge of restaurant/hospitality POS environments — multi-location retail or F&B operations preferred
Experience delivering end-user training to non-technical audiences (servers, bartenders, managers), including go-live floor support

Nice-to-Have Skills

Exposure to international store openings/go-lives — hardware staging, network cutover, local compliance requirements
Basic scripting or API testing familiarity (Postman, REST API calls, reading JSON payloads) to support integration troubleshooting
Understanding of Simphony STS Gen2 API architecture (Location API vs. Cloud API distinction)
Experience with PCI compliance considerations in a POS/payments environment
Prior experience supporting a luxury retail or hospitality brand with high service-quality expectations

Soft Skills

Strong written communication — able to translate technical root-cause findings into plain language for non-technical restaurant managers and senior leadership
Vendor management instincts — comfortable pushing back on vendors, tracking SLAs, and escalating professionally when deadlines slip
Ability to work independently across time zones with minimal day-to-day supervision, while proactively flagging blockers
Strong incident ownership — sees issues through to resolution rather than passing them off
Comfortable operating in a fast-paced, multi-project environment (concurrent tickets across hardware, integrations, and compliance workstreams)
Professional composure when dealing with frustrated restaurant staff or store leadership during live incidents

Suggested Experience Level

Given the blended L2/L3 scope, target a candidate profile of:

4–7 years total in POS/retail systems support, with at least 3+ years specifically on Oracle Micros Simphony
2+ years of that experience should include L3-level responsibilities: root-cause analysis, integration/API troubleshooting, or direct vendor escalation ownership (not purely ticket-queue work)
Prior experience supporting multi-location or multi-country deployments is a strong differentiator given Client's international expansion plans

Client Role Expectations:

Ability to travel within the US and internationally for about 3 weeks to support new restaurant openings (3-4 times a year)
Ability to troubleshoot under time pressure in a live restaurant, including after-hours or overnight cutovers
Must be open to work (3pm - 11pm EST) Shift Hours
Must be open to being on-call biweekly on weekends

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114122
Position Id: 9132862
Posted 2 hours ago

Fitment

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Rajkumar Gurumoorthy

Recruiter @ dotSolved

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Job Details

Skills

POS Support
POS configuration
Oracle Micros Simphony
workstation setup
POS Go-Live Support
Travel Required

Summary

Required Technical Skills / Experience

Current experience deploying and supporting new restaurants onsite
3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation 8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity
Working knowledge of EMC: navigating the hierarchy (enterprise, property, revenue center), and confirming or changing menu items, tenders, employee roles and privileges, printers and order devices, and workstation setup
Hands-on hardware installation: workstations and tablets, receipt and kitchen printers, KDS, card readers, and cash drawers
Network basics for a restaurant site: DHCP/static IPs, switches and Wi-Fi, and diagnosing connectivity between workstations, the service host, and printers
Solid understanding of networking fundamentals: firewall rules, port listing, DNS, VPN/site-to-site connectivity, and troubleshooting network-dependent POS outages
Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) — Adyen experience strongly preferred
Familiarity with incident triage and ticketing tools (e.g., ServiceNow, Jira Service Management, or similar ITSM platforms)
Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.)
Experience coordinating with third-party vendors for issue escalation and resolution (not just internal ticket routing)
Comfortable producing clear, non-technical written explanations of technical issues for restaurant/field leadership
Working knowledge of restaurant/hospitality POS environments — multi-location retail or F&B operations preferred
Experience delivering end-user training to non-technical audiences (servers, bartenders, managers), including go-live floor support

Nice-to-Have Skills

Exposure to international store openings/go-lives — hardware staging, network cutover, local compliance requirements
Basic scripting or API testing familiarity (Postman, REST API calls, reading JSON payloads) to support integration troubleshooting
Understanding of Simphony STS Gen2 API architecture (Location API vs. Cloud API distinction)
Experience with PCI compliance considerations in a POS/payments environment
Prior experience supporting a luxury retail or hospitality brand with high service-quality expectations

Soft Skills

Strong written communication — able to translate technical root-cause findings into plain language for non-technical restaurant managers and senior leadership
Vendor management instincts — comfortable pushing back on vendors, tracking SLAs, and escalating professionally when deadlines slip
Ability to work independently across time zones with minimal day-to-day supervision, while proactively flagging blockers
Strong incident ownership — sees issues through to resolution rather than passing them off
Comfortable operating in a fast-paced, multi-project environment (concurrent tickets across hardware, integrations, and compliance workstreams)
Professional composure when dealing with frustrated restaurant staff or store leadership during live incidents

Suggested Experience Level

Given the blended L2/L3 scope, target a candidate profile of:

4–7 years total in POS/retail systems support, with at least 3+ years specifically on Oracle Micros Simphony
2+ years of that experience should include L3-level responsibilities: root-cause analysis, integration/API troubleshooting, or direct vendor escalation ownership (not purely ticket-queue work)
Prior experience supporting multi-location or multi-country deployments is a strong differentiator given Client's international expansion plans

Client Role Expectations:

Ability to travel within the US and internationally for about 3 weeks to support new restaurant openings (3-4 times a year)
Ability to troubleshoot under time pressure in a live restaurant, including after-hours or overnight cutovers
Must be open to work (3pm - 11pm EST) Shift Hours
Must be open to being on-call biweekly on weekends

Dice Id: 10114122
Position Id: 9132862
Posted 2 hours ago

Fitment