Application Engineer - Field Service65% Travel ExpectedMichigan, USA - Remote (Preferred States: MI, OH, CT, NC, KY)Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World . Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT , BLACK+DECKER , CRAFTSMAN , STANLEY , CUB CADET , and HUSTLER .
The Job: As an Application Engineer - Field Service, you'll be part of our Stanley Engineered Fastening (SEF) team working as a remote employee. The role is responsible for providing technical support, commercial assistance, and customer training for rivet assembly tools sold within the North American market, including all aspects of the warranty and repair. On-site customer support for training, troubleshooting equipment, service calls, and technical assistance for tooling sales calls will also be required. You'll get to:
- Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market.
- Provide technical support and respond to questions and concerns from customers, sales team, customer service, applications engineering, and product management teams.
- Work directly with customers to troubleshoot equipment problems, review equipment service strategies, and evaluate spare part requirements.
- Provide on-site technical support to customers and accompany the sales team on tooling sales calls.
- Serve as the primary contact point and manage the Authorized Service Centers Network for all warranty returns and repair requests from customers:
- Log warranty returns.
- Evaluate failure modes, document findings, and report on trends. Recommend design changes for product improvement.
- Recommend warranty actions and route tools as appropriate.
- Perform basic repairs as needed.
- Manage tooling, nose equipment, and spare part demonstration inventory, and make recommendations for stocking levels.
- Conduct product repair and maintenance training to customers, sales team, applications engineering, and product management teams.
- Position will require periodic travel to conduct training sessions and obtain training on new tools being released to the market.
- Create training material, including videos, for publication.
- Support the quality team with issues regarding fasteners, assembly tooling, and spare parts, and determine the root cause.
- Support the operations team with all aspects of establishing and maintaining assembly tooling needed for rivet product verification.
- Perform other duties as assigned
The Person: You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: .
- 5 years' experience with strong mechanical background repairing and maintaining hydraulic, pneumatic, and electric powered equipment, preferably with rivet assembly tooling.
- Knowledge of quality practices (APQP, control of returned goods, root cause analysis, etc.)
- Strong leadership, interpersonal, and computer skills.
- Project management skills with emphasis on meeting deadlines.
- Experience in cold head (rivets) manufacturing processes preferred.
- Knowledge of inspection and measuring equipment techniques.
- Experience in joint development and validation
- 3D CAD background and modeling experience (Solidworks) preferred.
The Details: You'll receive a competitive salary and a great benefits plan, including:
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More: We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).
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The Salary range for this position is $77,600.00 - $124,900.00
- This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
- The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
- The successful candidate may be eligible for annual merit increases.
- Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tool sand other partner programs.
We Don't Just Build The World, We Build Innovative Technology Too.Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
What You'll Also GetCareer Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Benefits & PerksYou'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
Purpose-Driven Company:You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
EEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
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