Resident Engineer | Charlotte, NC

Role Summary

The Resident Engineer is a highly technical, customer-facing professional responsible for post-sales, on-site technical support across large-scale service provider networks. This role partners with network engineering, architecture, and operations teams to maintain high availability, scalability, and operational excellence across Juniper Networks environments. The position provides operational support, incident response, network design guidance, automation, technical training, and best-practice recommendations for production and pre-production infrastructures.

Responsibilities

• Provide day-to-day post-sales operational support for production and pre-production network environments.
• Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures.
• Open, manage, and drive Juniper JTAC cases through resolution, including root cause analysis and corrective actions.
• Support critical incidents, outages, and escalations while communicating clearly with engineering, operations, and leadership teams.
• Conduct network information-gathering workshops to assess current architecture, operational workflows, and future design requirements.
• Provide guidance on network evolution, capacity growth, technology adoption, upgrades, migrations, and maintenance activities.
• Produce technical reports covering project progress, network health, identified issues, and remediation activities.
• Lead technology and operations workshops and train engineering, implementation, and operations teams on Juniper platform configuration, monitoring, and daily operations.
• Develop fault-isolation procedures, review customer SOPs and MOPs, and contribute to best-practice policies for Juniper product usage.
• Develop and support Python and Juniper PyEZ automation tools for configuration validation, health checks, troubleshooting, provisioning, lab testing, and software integration.

Qualifications

• 5+ years of hands-on design, deployment, and operational experience in large-scale service provider or MSO networks.
• Experience supporting major network transformations, upgrades, or expansions.
• Strong experience with the Junos CLI and large-scale hands-on experience with MX, QFX, EX, ACX, and PTX platforms.
• Strong understanding of service provider networking technologies, including TCP/IP, MPLS, IPv4, IPv6, Ethernet switching, 802.1Q, and Quality of Service/Class of Service.
• Experience with OSPF, IS-IS, BGP, MPLS TE, RSVP, LDP, BGP routing policy, and peering.
• Experience with VPN technologies, including L3VPN, VPLS, and MVPN.
• Hands-on scripting experience with Python and Juniper PyEZ, including the ability to design automation solutions that integrate with operational workflows.
• Excellent communication skills during high-pressure outage and escalation scenarios, with the ability to present complex technical topics to technical and executive audiences.
• Strong customer-facing skills and a collaborative, consultative approach, with the ability to translate business and technical requirements into practical, scalable network solutions.
• JNCIS, JNCIP, JNCIE, CCNP, or CCIE certification is strongly preferred.

Publishing Pay Range: $80.00 - $86.00 hourly

This position is based in office and requires employee to work on-site.