Salary: $79,812.00 - $107,328.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-0121
Department: Board of Industrial Insurance Appeals
Opening Date: 11/06/2026
Closing Date: 11/22/2026 11:59 PM Pacific
DescriptionThe Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. You can read the BIIA's Pro-Equity Anti-Racism statement
here About the AgencyThe BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements.
The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima.
The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement. You can read employee testimonials on our website at
Great Benefits! This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits at .
Duties About the PositionThis position is a member of a five-person application development team. Duties include, but are not limited to:
- Designing, writing, and deploying maintainable code to enhance the agency's Salesforce-based case management system and other agency applications.
- Creating and maintaining dynamic document templates using DocuSign CLM integrated with MS Word for automated legal document generation.
- Designing, maintaining, and supporting the agency's MS Word macros, MS Word alt text, Positive Time Reporting application, Internet and Intranet websites, and various other Web applications. This includes analysis, design, coding, troubleshooting, maintenance, and problem resolution.
- Maintaining and supporting the Microsoft SQL Server environment hosting historical data in the agency's legacy system. Analyzing and extracting reporting logic from the legacy system to build reports in the Salesforce-based case management system to ensure business intelligence continuity.
Qualifications Minimum Qualifications
- Associate's degree or higher in Computer Science, Computer Engineering, or a related field. Relevant work experience may substitute, year for year, for the required education.
- At least one (1) year of experience developing business requirements and designing and architecting complex computing solutions in a business environment.
- At least one (1) year of experience programming in Salesforce.
The experience may have been gained concurrently.
Desired Qualifications
- Bachelor's degree or higher in Computer Science, Computer Engineering, or a related field.
- At least three (3) years of experience programming with Microsoft VBA and VB.net.
- At least three (3) years of experience programming with MS SQL Server Query and MS Visual Studio.
- At least two (2) years of experience programming with ASP.Net, C#.Net, VBScript, or JavaScript developing business requirements and designing and architecting complex computing systems.
- At least two (2) years of experience programming in Salesforce.
- At least one (1) year of experience programming with Docusign CLM.
Job-Specific Competencies
Demonstrated ability to:
- Program and develop applications using Salesforce, DocuSign, CLM, MS Word, MuleSoft, VBScript, VB.Net, C#, ASP.Net, JavaScript, and HTML.
- Review and rewrite previously written code in compliance with specifications and standards.
- Provide adequate, simple, easy-to-follow documentation for all essential items, with pictures if they help to clarify the process.
- Develop, maintain, and answer questions about queries and reports using Salesforce Report Writer, SOQL, and Apex Scripting.
BIIA Competencies
- Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
- Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success.
- Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization.
- Diversity and Inclusion: Recognizes the value of cultural, ethnic, gender and other individual differences. Understands differences in and responds appropriately to others.
- Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
- Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
- Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard.
- Safety Focus: Adheres to all workplace safety laws, regulations, standards and practices.
Statewide Equity Competencies
- The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
- The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Supplemental Information Notes: - This position requires in-person work in the Olympia Office five days a week during the initial training period. This will be reduced to three days per week and eventually to an optional full-time telework position.
- Extended hours and/or work on weekends/holidays may be required if the need arises.
- Travel is required on occasion to attend training and meetings.
- This position is included in the bargaining unit represented by the Washington Federation of State Employees.
Application Process:Interested candidates must apply online. Your online application must include at least three professional references. You must also
attachthe following:
- A cover letter specifying how you meet the qualifications listed above (no more than two pages).
- A current resume.
Please
attach the required documents in the "provide attachment" section of the online application. Only applicants who meet the required qualifications and submit all of the required documents by the closing date will be considered.
Questions? If you have any questions about the position or application process, please contact Christy Sterling, Human Resources Manager, at , ext. 1123 or
The Washington State Board of Industrial Insurance Appeals is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring this announcement in an alternative format may contact the Human Resources Office at or call .
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position requires in-person work in the Olympia office five days a week during the initial training period. This will be reduced to three days per week and eventually to an optional full-time telework position. I am willing and able to work in the Olympia office.
02
Which option best describes your education?
- I don't have an associate's or bachelor's degree.
- I have an associate's degree in Computer Science or a related field.
- I have an associate's degree in an unrelated field.
- I have a bachelor's degree or higher in Computer Science, Computer Engineering, or a related field.
- I have a bachelor's degree or higher in an unrelated field.
03
How many years of experience do you have developing business requirements and designing and architecting complex computing solutions in a business environment?
- Less than 1 year
- 1-2 years
- 3 or more years
04
How many years of experience do you have programming in Salesforce?
- Less than 1 year
- 1-2 years
- 3 or more years
05
In your own words, briefly describe your professional IT experience developing solutions in Salesforce Service Cloud. What types of solutions have you created or worked on?
06
In your own words, briefly describe your professional IT experience programming with ASP.Net, C#.Net, VBScript, or JavaScript.
07
In your own words, briefly describe your professional IT experience using MS SQL using Visual Studio and MS SQL Tools.
08
In your own words, briefly describe your professional IT experience programming in DocuSign CLM.
09
In your own words, briefly describe the most significant IT project/initiative you have been involved in including what your role was. Include the employer and dates of employment.
10
Were you referred by a current or former BIIA employee? If yes, please list the name of the person who referred you.
11
Have you attached a cover letter and resume?
Required Question
