job summary:
Position General Summary:
The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in
these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.
Essential Position Functions:
- Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
- Provide leadership for 2nd tier support for technology systems within the enterprise
- Lead recommendations for enhancing approaches for systems support services
- Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
- Analyze performance of technology systems and take action to correct deficiencies
- Participate in the development and implementation of processes that improve efficiency and enhance productivity
- Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
- Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
- Perform employee counseling and work performance evaluations as required
- Provide a minimum of weekly status report update for current projects
- Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
- All work responsibilities are subject to having performance goals and/or targets established
(These essential functions are not to be construed as a complete statement of all duties performed. Candidate will be required to perform other job-related duties as required.)
Knowledge, abilities, and skills:
- Ability to work with and through people to establish goals, objectives, and action plans
- Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
- Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
- Ability to drive quality into the company culture by contributing to internal initiatives
- Understanding of RDBMS concepts, preferred
Minimum Requirements
Bachelor's Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience.
Six years supporting enterprise-class technology systems
Six years Microsft operating systems experience
Three years of supervisory experience
Six years implementation and support of business technology systems
Demonstrable hands-on experience in technology systems support processes in multiple hardware and software environments
Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)
Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment
location: Telecommute
job type: Contract
salary: $90 - 95 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Position General Summary:
The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in
these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.
Essential Position Functions:
- Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
- Provide leadership for 2nd tier support for technology systems within the enterprise
- Lead recommendations for enhancing approaches for systems support services
- Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
- Analyze performance of technology systems and take action to correct deficiencies
- Participate in the development and implementation of processes that improve efficiency and enhance productivity
- Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
- Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
- Perform employee counseling and work performance evaluations as required
- Provide a minimum of weekly status report update for current projects
- Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
- All work responsibilities are subject to having performance goals and/or targets established
(These essential functions are not to be construed as a complete statement of all duties performed. Candidate will be required to perform other job-related duties as required.)
qualifications:
Knowledge, abilities, and skills:
- Ability to work with and through people to establish goals, objectives, and action plans
- Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
- Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
- Ability to drive quality into the company culture by contributing to internal initiatives
- Understanding of RDBMS concepts, preferred
Minimum Requirements
Bachelor's Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience.
Six years supporting enterprise-class technology systems
Six years Microsft operating systems experience
Three years of supervisory experience
Six years implementation and support of business technology systems
Demonstrable hands-on experience in technology systems support processes in multiple hardware and software environments
Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)
Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment
skills:
anti-virus,business applications,business software applications,technology security,database,Human Resources Information Systems,HRIS,Information Systems,IT Services,Computer Science,Internet services,network security,RDBMS,application servers,wide area networks,Windows Server,leadership,supervisory experience,meeting deadlines,implementation of processes,vendor relationships,business technology,Customer Relationship Management (CRM),systems support,employee counseling,Enterprise Resource Planning (ERP),infrastructure,hand held,operating systems,performance evaluations,quickly learn,promotions,schedules,technology solutions,telephones,testing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your applic
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