Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewResponsibilities: Documentation Drafting- Write, edit, and maintain comprehensive physical security documentation, including enterprise-level policies, standards, detailed SOPs, and field-ready guides.
- Develop highly practical user guides, quick-reference materials, training artifacts, and job aids to support security and process integrity.
- Ensure all newly generated and updated content strictly aligns with established documentation architecture, corporate branding parameters, and style guidelines.
Technical Translation & Field Compliance- Translate intricate technical specifications, system mechanics, and compliance requirements into clear, structured, and accessible language tailored for diverse audiences, including field personnel.
- Structure foundational documentation explicitly to drive consistent behaviors, compliance, and uniform operational execution across all global organization environments.
- Partner logistically with cross-functional Subject Matter Experts (SMEs) across Physical Security to gather content, map workflows, and validate documentation accuracy.
Content Quality Control & Peer Review- Perform rigorous editorial and quality reviews of documentation created by other program contributors to ensure precision, clarity, and consistency with established standards.
- Optimize content architecture for maximum searchability, user retention, and ease of navigation across diverse stakeholder audiences.
- Support ongoing audit readiness initiatives through active document validation, content gap remediation, and structured artifact standardization.
Lifecycle Coordination & Repository Governance- Coordinate seamlessly with the Security Governance Project Manager to execute drafting priorities, track progress, and meet established intake queue deadlines.
- Support the administration of the controlled documentation repository, including strict version control, revision history, and audit traceability for all active and archived assets.
- Facilitate formal documentation review cycles, systematically incorporating stakeholder and reviewer feedback to prepare finalized copies for leadership approval.
Minimum Qualifications- 3-5 years of professional technical writing or technical editing experience, specifically within corporate security, compliance, technology, or highly regulated enterprise environments.
- Proven capability to analyze technical controls, security data, or complex workflows and translate them into clear, actionable, and user-friendly documentation for diverse audiences.
- Experience working successfully within a managed service, consulting, or staff augmentation model.
- Demonstrated proficiency in applying formal documentation standards and industry style guides.
- Proven track record of partnering with both technical and non-technical Subject Matter Experts (SMEs) to extract operational details and validate documentation accuracy.
- Solid familiarity with enterprise content management systems, repository governance tools, and collaboration platforms, including Google Workspace, Confluence, SharePoint, and AODocs.
- Bachelor's degree in Technical Communication, English, Journalism, Information Management, or a related field, or equivalent practical experience.
Preferred Qualifications- Foundational familiarity with enterprise security governance concepts, internal control frameworks, or industry standards terminology, including operational exposure to ASIS, ISO 27001, NIST CSF, or SOC 2.
- Experience performing structured editorial peer reviews, gap analyses, and quality control checks on documentation created by external program contributors.
- Background in creating structural document templates, training aids, and quick-reference job materials from scratch to drive process integrity.
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CompensationEstimated Pay Range: The estimated pay range for this position is USD $75,000/Yr. - USD $85,000/Yr. This is an exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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