Location: Richardson, TX 75082
Work Arrangement: Onsite
Contract Duration: 12 Months
Experience Required: 8–10 Years
Job Description
We are looking for an experienced Infrastructure Operations Lead to support enterprise infrastructure operations, cloud monitoring, incident management, and service delivery. The candidate will be responsible for coordinating infrastructure monitoring activities, managing operational incidents, supporting enterprise technology environments, and ensuring infrastructure reliability and availability.
The ideal candidate should have experience with AWS cloud services, ITIL processes, monitoring and observability tools, ServiceNow, and various enterprise infrastructure components.
Key Responsibilities
-
Lead and coordinate enterprise infrastructure monitoring and operational support activities.
-
Monitor infrastructure environments using AWS Console, ExtraHop, SolarWinds, Catchpoint, and other monitoring tools.
-
Manage incidents, service requests, and operational tickets through ServiceNow or other ticketing platforms.
-
Identify infrastructure issues, analyze alerts, coordinate troubleshooting, and support root cause analysis.
-
Monitor system performance, availability, and infrastructure health to minimize service disruptions.
-
Coordinate support across AWS, Unix/Linux, and Windows server environments.
-
Work with networking components, including firewalls, routers, load balancers, and VPNs.
-
Coordinate support for application and middleware technologies such as Apache, WebLogic, LDAP, Active Directory, and Exchange.
-
Collaborate with database, storage, virtualization, and email infrastructure teams.
-
Support enterprise monitoring, access management, and Single Sign-On (SSO) solutions.
-
Coordinate with technical teams and stakeholders to ensure timely incident resolution and operational stability.
-
Follow ITIL-based incident, problem, and service management processes.
Required Qualifications
-
8–10 years of experience in IT Infrastructure Operations, Infrastructure Support, or Technology Operations.
-
AWS Certified Solutions Architect – Associate certification or higher.
-
ITIL certification.
-
Experience with OpenTelemetry (OpenTel) and SignalFx.
-
Hands-on experience with ServiceNow or other IT ticketing platforms.
-
Experience with infrastructure monitoring tools such as AWS Console, ExtraHop, SolarWinds, and Catchpoint.
-
Good understanding of enterprise infrastructure architecture and operations.
-
Knowledge of AWS cloud infrastructure and services.
-
Understanding of Unix/Linux and Windows server administration.
-
Knowledge of networking technologies, including firewalls, routers, load balancers, and VPNs.
-
Familiarity with Apache, WebLogic, LDAP, Active Directory, and Exchange.
-
Understanding of Oracle and MS SQL databases, SAN, virtualization, and enterprise email systems.
-
Knowledge of enterprise monitoring and access management solutions, including SSO.
-
Strong troubleshooting, communication, coordination, and stakeholder management skills.
Primary Skills
-
Infrastructure Operations Management
-
AWS Cloud Infrastructure
-
OpenTelemetry
-
SignalFx
-
ITIL Service Management
-
ServiceNow
-
Enterprise Infrastructure Monitoring
-
Incident and Problem Management
Secondary Skills
-
ExtraHop
-
SolarWinds
-
Catchpoint
-
Unix/Linux Administration
-
Windows Infrastructure
-
Networking and Security
-
Oracle and MS SQL Databases
-
SAN and Virtualization
-
Active Directory and LDAP
-
Apache and WebLogic
-
Exchange
-
Single Sign-On (SSO)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.
