Location: Richardson, TX
Work Mode: Onsite
Job Type: Contract
Duration: 12 Months
Experience: 8–10 Years
Job Description
We are seeking an experienced Senior IT Infrastructure Lead with strong expertise in AWS Cloud, IT infrastructure operations, enterprise monitoring, and infrastructure management.
The ideal candidate will have hands-on experience with AWS, ITIL processes, monitoring and observability tools, and enterprise infrastructure technologies. The candidate will be responsible for overseeing infrastructure operations, monitoring system performance, coordinating incident resolution, and ensuring service availability and reliability across cloud and on-premises environments.
Primary Skills
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AWS Certified Solutions Architect
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ITIL Certification
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OpenTelemetry (OpenTel) and SignalFx
Secondary Skills
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AWS Cloud Infrastructure and Monitoring
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ServiceNow or Other IT Service Management (ITSM) Tools
Key Responsibilities
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Manage and monitor IT infrastructure operations across AWS cloud and on-premises environments.
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Work with ServiceNow or other ticketing and incident management platforms.
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Monitor infrastructure performance using AWS Console, ExtraHop, SolarWinds, Catchpoint, and other enterprise monitoring tools.
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Handle infrastructure monitoring, incident management, problem management, and service restoration.
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Coordinate with infrastructure, application, network, and database teams to troubleshoot and resolve technical issues.
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Ensure infrastructure availability, performance, stability, and operational efficiency.
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Support enterprise monitoring, access management, and Single Sign-On (SSO) solutions.
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Analyze infrastructure alerts, identify potential issues, and coordinate timely resolutions.
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Maintain operational standards and follow ITIL-based service management processes.
Candidate Requirements
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8–10 years of relevant experience in IT infrastructure and technology operations.
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Strong hands-on experience in enterprise infrastructure monitoring and operations.
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Good understanding of AWS cloud and on-premises infrastructure environments.
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Experience with monitoring, troubleshooting, incident management, and problem resolution.
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Strong communication, coordination, and stakeholder management skills.
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Must be -independent.
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Must be willing to work onsite in Richardson, TX.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.
