Operations and Process Lead

Our client, a prominent national distribution enterprise, is looking for a remote Systems and Process Lead to spearhead the optimization of their supply chain technology across multiple facilities.

Role Overview

This position provides end-to-end management of the RFSmart WMS and FreightPOP TMS ecosystems natively embedded within a NetSuite ERP framework. You will oversee system infrastructure, ensure data integrity, align user security protocols with corporate IT, and maximize software performance across 7 regional sites. Acting as the primary liaison to vendor support teams, you will serve as the internal authority on warehouse architecture. While initially supporting daily system stabilization, the role’s long-term trajectory focuses on automation, continuous improvement, and driving operational KPIs. [1]

Core Responsibilities

• Application Architecture: Manage backend RFSmart parameters including SKU configurations, bin location logic, picking/packing/shipping sequences, inventory counting parameters, and mobile scanner interfaces via standard change control. [1]
• Integration Oversight: Maintain seamless data pipelines between NetSuite, RFSmart, and FreightPOP, resolving configuration friction and collaborating with database admins on ERP adjustments. [1]
• Access Management: Partner with IT infrastructure teams to manage user provisioning, security profiles, and regulatory access audits for all site personnel. [1]
• Workflow Optimization: Harmonize distribution procedures across all 7 physical facilities, balancing operational uniformity with critical localized requirements. [1]
• Release Management: Coordinate system validation protocols for upcoming NetSuite, RFSmart, and FreightPOP updates, structuring testing scenarios and driving User Acceptance Testing (UAT). [1]
• Technical Escalation: Resolve complex operational system failures escalated by facility coordinators through structured root-cause analysis and vendor ticket tracking. [1]
• Vendor Operations: Direct day-to-day interactions with software providers concerning technical issues, enhancement pipelines, and software licensing. [1]
• Data Insights: Establish analytical reporting structures and performance dashboards tracking picking speed, packing throughput, and inventory variances. [1]
• Process Automation: Blueprint and execute system automation projects targeting assembly builds, work orders, and kitting logic. [1]
• Training & SOPs: Develop and scale internal technical documentation, system user guides, and standard operating procedures while upskilling local site specialists. [1]

Required Background

• Technical Background: 3+ years managing systems, business analysis, or technical support within an RFSmart, FreightPOP, or directly comparable WMS/TMS environment.
• NetSuite Competency: Hands-on operational experience inside NetSuite ERP modules, specifically covering item definition, inventory control, work orders, and fulfillment pipelines.
• UAT Leadership: Demonstrated capability designing test frameworks, monitoring system defects, and securing business stakeholder sign-offs.
• Supply Chain Literacy: Deep familiarity with fundamental fulfillment processes including inbound receiving, putaway logic, item selection, and freight management.
• Hardware Aptitude: Ability to troubleshoot operational RF data terminals and barcode scanning equipment.
• Analytics Capabilites: Strong data extraction proficiency utilizing NetSuite Saved Searches, SQL, or adjacent custom reporting platforms.
• Communication & Travel: Exceptional multi-site project coordination skills with the flexibility to execute planned travel to distribution nodes as needed.