Salary: $46,206.00 - $62,322.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 194523
Agency: Department of Social Services
Division: Information Systems
Opening Date: 10/26/2026
Closing Date: 11/2/2026 11:59 PM Eastern
Class Code:: AM70
Position Number:: 61151564
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC03
Hiring Range - Min.: $46,206.00
Hiring Range - Max.: $62,322.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job ResponsibilitiesDo you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the
South Carolina Department of Social Services has the right job opportunity for you.
Job Duties:- The Network Technician I provide program and user technical support for setup, configuration, and issue resolution for Agency VoIP telephones and Agency mobile phones. This position will work with site engineers and VoIP and Agency call center solution leads to support telecommunications equipment, accounts and services. Role will include support of call center employees' headphone installation and configuration issues, and quality of service troubleshooting and identification of configuration and use issues.
- Support physical network infrastructure tasks such as: running and pulling network cable in office and field environments. Terminating and testing Ethernet cabling, including RJ45 ends and punch-down blocks. Installing and repairing wall plates and cable drops. Labeling and patching into network patch panels. Ensuring network closets are organized, free of clutter, and compliant with cabling and fire safety standards. Assisting with inventory and maintenance of cabling supplies and documentation of all physical changes.
- Troubleshoot network connectivity issues for end-user devices and infrastructure components. Complete assigned technical support work requests in a timely manner, ensuring courteous and effective resolution of LAN/WAN, wireless, and routing-related problems.
- Execute assigned tasks from the Network Administrator or Network Manager related to network and telecommunications projects, including the setup, relocation, and decommissioning of communication equipment. Ensure work is completed accurately and in a timely manner in alignment with agency standards.
- Perform administrative functions related to Agency communication infrastructure, including problem tracking, resolution documentation in help desk software, updates to support procedures, and generation of usage and trend analysis reports.
- Collaborate with cross-functional teams to perform root cause analysis on recurring hardware or service issues that impact VoIP, mobile telephony, or broader program delivery.
- Contribute to the development and maintenance of technical standards and operating procedures, including device provisioning, secure configuration, remote and on-site support processes, and documentation of changes and resolutions.
- Ensure compliance with security and privacy standards, including proper handling, access, and disposal of personally identifiable information (PII). Assist in safeguarding agency systems and data across devices and platforms.
- Perform other related duties as assigned in support of agency IT operations.
Minimum and Additional Requirements A High School Diploma and experience in information technology, electronics technology systems, or other related areas.
An Associate Degree or higher in a related field may be substituted for the required experience.
Additional CommentsThis application for employment with the SC Department of Social Services must be completed in its entirety.
A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
The South Carolina Department of Social Services offers an exceptional benefits package that includes:- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
DIVISION: Information Systems / Richland County
Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been terminated or forced to resign from any job? If yes, please explain.
02
I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.
03
I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.
04
If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?
05
Have you ever been employed by the State of South Carolina? If yes, please provide the state agency/agencies.
06
How did you hear about this job opportunity?
- HR Recruiter
- DSS Employee
- DSS Internship
- Careers Website
- Indeed
- LinkedIn
- SCWORKS
- College/University Job Portal
- Social Media (Facebook, Instagram, etc.)
- Radio/TV/Billboard
- Other
07
If you selected "Other" or "DSS Employee" in the previous question, please list the source below.
08
Have you completed an internship with the SC Department of Social Services?
09
Which of the following best describes your highest level of completed education?
- High School Diploma or GED
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- None of the above
10
Do you have experience in information technology, electronics technology systems, or other related areas?
Required Question
