Responsibilities:
· Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
· Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
· Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
· Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
· Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
· Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
· Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
· Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
· Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
· Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
· Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
· Contribute to improving our processes and policies within the Business Enablement Services program.
· Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
· Other duties as assigned.
Professional Experience:
· Strong organizational and interpersonal skills.
· Logical, clear and concise written and verbal communication skills.
· Ability to work seamlessly within a team as well as manage individual tasks.
· Ability to react quickly to a fast paced, rapidly changing environment.
· Rely on experience and judgment to plan and accomplish goals.
· Independently perform a variety of complicated tasks.
· Work with a team of Developers and System Engineers.
· Communicate clearly and effectively, both speaking and in writing.
· Review & refine existing processes to better align with agency/group priorities.
· Review the existing procedures and propose, execute, and/or direct necessary changes.
· Participate in on-call duties as necessary.
· Be able to work–from-home and still provide expected level of support.
Be available to support after hours work as needed.
