RESPONSIBILITIES:
Key areas of support include:
* POS refreshes and deployment projects
* Store connectivity validation and troubleshooting
* Installation coordination and rollout support
* POS testing and user validation
* Supporting store employees during deployments
* Partnering with remote technicians during installations
* Device imaging, provisioning, and deployment preparation
* Future iPad and network device rollout initiatives
Key Responsibilities
* Support enterprise-wide POS refresh initiatives
* Conduct remote testing and validation with store associates
* Troubleshoot installation, hardware, and connectivity issues
* Verify systems are fully operational prior to project completion
* Provide remote technical support to retail locations
* Support Windows 11 environments
* Troubleshoot hardware, software, and network-related issues
* Minimize onsite dispatches through effective remote resolution
* Coordinate with technicians performing installation activities
* Partner with store personnel during deployment efforts
* Validate device configurations and deployment readiness
* Maintain deployment documentation and project updates
* Image, configure, and prepare devices for deployment
* Support future tablet deployment initiatives
* Assist with endpoint management and device provisioning activities
* Support upcoming network hardware deployment projects
* Participate in future Linux-based configuration and provisioning efforts
REQUIREMENTS:
* Strong Windows support experience (Windows 11 required)
* Extensive phone-based technical troubleshooting experience
* Service Desk or Technical Support background
* Hardware deployment and support experience
* Computer imaging and provisioning experience
* Network connectivity troubleshooting experience
* Ability to walk non-technical end users through troubleshooting steps remotely
* Experience resolving issues before escalating or dispatching field technicians
* Strong communication skills
* Ability to work directly with store employees over the phone
* Excellent troubleshooting methodology
* Project-oriented mindset
* Self-starter who can operate independently
Preferred Qualifications:
* Windows support experience
* Strong customer service and communication skills
* Experience providing technical support over the phone
* Ability to work effectively with non-technical end users
* Retail technology or POS support experience preferred
* Experience with computer imaging, deployments, or technology rollouts
* Store rollout experience strongly preferred
* Five9 experience
* Meraki experience
* Familiarity with Tanium, ServiceNow, or Five9 is a plus
* Linux exposure is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITEQG2182506
- Posted 6 days ago
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