POS Analyst II

RESPONSIBILITIES:
Kforce has a client that is seeking a remote POS Analyst II to join their team.

Key Tasks:
* May occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for a couple of brands
* May occasionally collaborate/partner with non-traditional business partners on experimental revenue growth
* Work as a liaison between technical and non-technical teams
* Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
* Partner with cross-functional teams
* Plans effectively yet can adapt to priority changes
* Collaborate with team and vendors to test, identify, and manage issues
* Ensure open and timely communication
* Communicate all issues, status updates, action items, and risks to the management team
* Support technical efforts with vendors and product teams to complete and enhance integrations
* Assist with technical team documentation

REQUIREMENTS:
* 3 years+ working experience supporting POS hardware/software
* 2 years+ working experience consulting with cross-functional teams
* Strong experience in Hospitality or Retail Point of Sale integrations
* Experience with large scale implementation of applications, infrastructure or databases related to operations and associated technologies
* Understanding and ability to read and follow various scripts and debug files, batch, Wireshark, complex log files
* Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
* Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
* Must have great (technical) problem-solving skills, ability to quickly adapt
* Exceptional organization, communication skills, and attention to detail
* Ability to quickly acknowledge and take ownership of an issue
* Self-starter, ability to perceive and carry out next steps without direction
* Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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