job summary:
The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology
and telecommunications systems that enhance the efficiency and effectiveness of core business operations.
location: St. Louis, Missouri
job type: Permanent
salary: $26 - 30 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Job Responsibilities
? Analyzes communication needs across business units and recommends appropriate
telecommunications solutions.
? Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and
call recording systems.
? Maintains call center configurations including holiday schedules, Interactive Voice Response
(IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
? Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network
connectivity.
? Supports overhead paging systems and remote door/gate access equipment, coordinating with
vendors as needed.
? Produces confidential voice and data management reports, including system availability and
usage metrics.
? Tests, evaluates, and recommends replacement communications equipment.
? Responds to user inquiries and service requests, documenting work through the ticketing system.
? Keeps leadership informed of progress, escalating challenges and requesting guidance on
priorities when necessary
qualifications:
3+ years Cisco Telecom experience
? Experience supporting Cisco Call Manager and enterprise VoIP platforms.
? Knowledge of SIP trunking and voice network integration (preferred).
? Experience with Cisco Jabber and Cisco Finesse applications.
? Familiarity with 66-block cross-connects and structured cabling systems.
? Experience integrating phone systems with door/gate badge access systems.
? Skilled in toning and tracing telecommunications cabling.
? Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
? Ability to troubleshoot traffic from external vendors through cube routers.
? Ability to configure and support voice gateways and related telecommunications equipment.
? Experience working with outside vendors to diagnose and resolve phone system issues.
? Ability to assess business communication needs and recommend appropriate technical solutions.
? Ability to manage inventory of communications equipment, supplies, and tools.
? Knowledge of Microsoft operating systems, including Windows 10 and Windows Server
(2008-2019).
? Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
? Excellent verbal and written communication skills with diverse audiences and technical skill levels.
? Ability to collaborate as part of cross-functional technical and professional teams.
? Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in
challenging situations.
skills:
Cisco,data management,data communication,network integration,Interactive Voice Response,ticketing system,Cisco Jabber,Microsoft operating systems,Windows 10,network connectivity,system availability,trunking,VoIP,voice gateways,Windows Server,paging systems,ability to analyze,communications,work effectively,leadership,troubleshoot,ability to work independently,business communication,call center,Cisco,diagnose,infrastructure,maintenance,metrics,schedules,inventory,structured cabling,technical skill,telecommunications equipment,Telecommunications,telecommunications systems,telecom,telecommunications solutions,tracing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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