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Job Details

Skills

Computer Hardware
Teamwork
Customer Support
Enterprise Resource Planning
Technical Support
Promotions
Regulatory Compliance
Computer Science
Biomedical Engineering
Biotechnology
Military
Mechanical Engineering
Electrical Engineering
Customer Satisfaction
Training
Biomedicine
Salesforce.com
Critical Thinking
Adaptability
Problem Solving
Conflict Resolution
Problem Analysis
Management
Multitasking
Productivity
Organizational Skills
Collaboration
Leadership
Communication
Microsoft Outlook
Microsoft Excel
Computer Networking
Writing

Computer Hardware
Teamwork
Customer Support
Enterprise Resource Planning
Technical Support
Promotions
Regulatory Compliance
Computer Science
Biomedical Engineering
Biotechnology
Military
Mechanical Engineering
Electrical Engineering
Customer Satisfaction
Training
Biomedicine
Salesforce.com
Critical Thinking
Adaptability
Problem Solving
Conflict Resolution
Problem Analysis
Management
Multitasking
Productivity
Organizational Skills
Collaboration
Leadership
Communication
Microsoft Outlook
Microsoft Excel
Computer Networking
Writing

Summary

Description

Position Summary

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMrieux.Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMrieux systems. Coordinate efforts with Clinical Application Specialists to provide world-class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.

Position Duties

Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.

Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.

Establish and maintain ERP certification.

Learn bioMrieux products and procedures that are job specific and assist with implementation of new products.

Learn and develop networking skills to provide connectivity support for our solutions.

Perform on-call duties as needed to provide 24-hour technical support to customers.

Participate in revenue generation initiatives through promotion of value-added projects and services.

Perform all work in compliance with company quality procedures and standards.

Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

Bachelor degree required in Electronic Technology, Computer Science, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field or equivalent technical school or military training.
2+ years of professional related experience in troubleshooting in mechanical, electrical, vacuum, laser systems, or related experience required.
Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
Experienced in resolving customer problems and providing a high level of customer satisfaction.

Preferred Education, Training and Experience

Biomedical instruments experience preferred.
Experience with bioMrieux products and Salesforce a plus.

Knowledge, Skills, and Abilities

Consistently upholds and reflects the core ethical principles and values that bioMrieux promotes.
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
Effective and efficient problem analysis that leads to high-quality decisions.
Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
Organizing work and resources efficiently to ensure smooth operations
Ability to cooperate with others at all levels including leadership
Effective written and verbal communication skills.
Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
Advanced: demonstrates deep knowledge; manages complex tasks and integrates multiple tools independently
Proficiency in basic networking skills.

Working Conditions and Travel

Ability to remain in stationary position, either sitting or standing, for prolonged periods
Travel requirements include Domestic travel up to 5%

The estimated salary range for this role in Utah, North Carolina or Missouri is between $63,900 - $90,600. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

In addition, bioMrieux offers a competitive Total Rewards package that may include:

A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

#LI-DS1

This is a site-based position, and the selected candidate will be expected to report to one of our field offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week. Special consideration will be given to team members that currently work in a field-based or remote capacity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183688
Position Id: 3996db46d5a4927c7a7c26b5b3df0cc4
Posted 1 day ago

Field System Engineer - Madison, WI; Kenosha, WI; and Rockford, IL

California

•

Today

Description Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Position Duties Customer Servic

Full-time

USD 32.10 - 48.20 per hour

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Clinical System Engineer I

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