Clinical System Adoption Specialist

Need to have Veeva experience and please reference of the recent projects

OBJECTIVES/PURPOSE

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
• Support clinical systems BSO and change management functions by contributing to process development, training, and change management.

ACCOUNTABILITIES

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user s experience to the BSO to inform any system challenges prevent ing successful adoption
• Responsible to supporting the education and awareness of available support resources for the end users

Required:

• Bachelor s Degree or international equivalent preferred, advanced degree preferred
• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
• Ability to navigate complex challenge with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities