Who We Are:We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes.
Objectives of this Role: - Provide end-user support for Windows systems.
- Install a variety of engineering and general purpose software for users.
- Setup new computers and peripherals for users.
Daily and Monthly Responsibilities: - Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.
- Perform both local and remote support as needed for hardware/software issues.
- Work as a team member to provide excellent customer service to our division staff of approximately 400.
- Deliver hardware and technical support throughout SwRI campus.
Requirements: - Requires a high school diploma or equivalent.
- IT support related coursework or certifications preferred.
- 5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required.
- Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.
- Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.
- Familiarity with Desktop Central and Sentinel One desired.
- A valid/clear driver's license is required.
Special Requirements:Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Job Locations: San Antonio, TexasFor more information about this division, visit the Mechanical Engineering home page.
For benefits information at our San Antonio location, click here .
For benefits information at all other locations, click here .
An Equal Employment Opportunity Employer: race, color, religion, sex, national origin, disability, and veteran status.
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