We are looking for Senior Java Production Support Engineer for our client in San Antonio, TX
Job Title: Senior Java Production Support Engineer
Job Location: San Antonio, TX
Job Type: Contract
Pay Range: $45.00hr - $50.00hr
Job Overview:
Our client is seeking a Java Production Support Engineer to provide L2/L3 support for enterprise applications, ensuring system stability, performance, and incident resolution.
Must Have Skills:
- Core Java / J2EE.
- JAVA SOAP and JSP.
- JVM troubleshooting and performance analysis.
Preferred Skills:
- SQL and relational databases.
- Linux/Unix commands and shell scripting.
- Git and CI/CD concepts.
- Production debugging and log analysis.
- Monitoring/logging platforms such as ELK, Grafana, Dynatrace, or AppDynamics.
Key Responsibilities:
- Provide L2/L3 production support for Java/J2EE and Spring Boot applications.
- Monitor application health, availability, performance, batch jobs, interfaces, and production alerts.
- Troubleshoot Java application issues using logs, thread dumps, heap dumps, JVM metrics, and monitoring tools.
- Perform incident triage, debugging, root cause analysis, and permanent problem resolution.
- Support P1/P2 critical production incidents and participate in incident bridges when required.
- Analyze application logs and identify issues related to APIs, databases, middleware, and downstream integrations.
- Troubleshoot JAVA SOAP Services, JSP, SQL/database connectivity, and application server issues.
- Perform production deployments, validation, rollback, and post-production monitoring.
- Work closely with development, DevOps, infrastructure, database, and business teams for issue resolution.
- Maintain incident, problem, change, and knowledge-management documentation.
- Identify recurring production issues and develop automation or permanent fixes to reduce manual support effort.
- Participate in application resiliency, disaster recovery, performance, and capacity-planning activities.
- Ensure compliance with production change-management, security, and operational procedures.
- Support on-call and weekend activities based on business requirements.
Required Technical Skills:
- Incident, Problem, and Change Management.
- Good understanding of ITIL-based production support processes.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
