Job Title: Scrum Master with Gainsight NXT platform experience
Location: San Jose CA
Duration: 6 months
We are seeking an experienced and motivated Senior Business Solutions Analyst (BSA), and a Team Lead, to join our Customer Success Management (CSM) technology team. This position will lead a cross-functional team of 6–10 members, serving as both a delivery leader and business systems expert. The role will focus on enabling scalable solutions on the Gainsight NXT platform, integrating with enterprise technologies, and advancing the adoption of AI to enhance the customer success experience.
Required Skills:
• Hands-on expertise with Gainsight NXT: Deep understanding of the platform’s data model, configuration, and administration. Proven ability to design and implement rules, workflows, playbooks, success plans, CTAs, and dashboards. Experience integrating Gainsight with CRM, middleware, and data warehouse platforms.
• 7+ years of experience in business systems analysis, solution design, or business architecture, preferably within SaaS or enterprise software organizations.
• Strong technical knowledge of enterprise systems, including Microsoft Dynamics, Microsoft Azure, Databricks, SnapLogic, or similar middleware/iPaaS platforms.
• Deep understanding of complex data models, business process design, and cross-system integrations.
• Excellent leadership, coaching, and mentoring skills, with the ability to guide high-performing agile teams.
• Proven analytical and problem-solving skills with the ability to balance short-term delivery requirements and long-term strategic planning.
• Outstanding written and verbal communication skills, including the ability to present to both technical and non-technical stakeholders.
• Forward-looking perspective with interest and experience in AI-driven automation and analytics in Customer Success.
• Experience as a Scrum Master or agile team leader, with demonstrated success in running multiple sprints and delivering complex business initiatives, is a plus.
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