Salesforce Scrum Master

Position Title: Salesforce Scrum Master
Location Tysons Corner, VA (Remote/Hybrid)
Employment Type: Full-Time


Position Overview:
We are seeking an experienced Salesforce Scrum Master to lead Agile delivery teams supporting Salesforce implementations and enhancements. The ideal candidate will have a strong background in Salesforce platform delivery and a proven track record of facilitating Scrum ceremonies, removing impediments, and driving successful project outcomes in fast-paced implementation environments.

This role requires close collaboration with Product Owners, Business Analysts, Salesforce Developers, Administrators, QA teams, and business stakeholders to ensure high-quality, on-time delivery of Salesforce solutions.

Key Responsibilities:

·         Lead and facilitate all Scrum ceremonies, including:

o    Sprint Planning

o    Daily Standups

o    Sprint Reviews/Demos

o    Retrospectives

o    Backlog Refinement Sessions

·         Remove impediments and proactively address blockers impacting delivery teams.

·         Ensure teams remain focused on sprint goals and committed deliverables.

·         Partner with Product Owners to maintain and prioritize the product backlog.

·         Track and report sprint metrics, velocity, risks, dependencies, and overall delivery progress.

·         Foster Agile best practices and continuous improvement across teams.

·         Coordinate cross-functional collaboration among developers, administrators, QA analysts, business analysts, and stakeholders.

·         Support release planning and delivery activities within Salesforce environments.

·         Facilitate communication between technical and non-technical stakeholders.

·         Drive accountability, transparency, and successful execution of project objectives.

Required Qualifications:

• 7+ years of experience delivering projects on the Salesforce platform.
• Experience with Salesforce implementations involving one or more of the following:
• Health Cloud
• Service Cloud
• Experience Cloud
• Proven experience serving as a Scrum Master in Agile delivery environments.
• Experience leading Salesforce implementation projects, not solely operations and maintenance (O&M) engagements.
• Strong understanding of Agile methodologies, particularly Scrum.
• Ability to identify and remove blockers while maintaining team productivity and delivery momentum.
• Experience working closely with Product Owners, Business Analysts, Developers, Salesforce Administrators, QA teams, and business stakeholders.
• Understanding of Salesforce:
• Release management
• Configuration and customization
• Integrations
• Deployment processes
• Strong communication, facilitation, and stakeholder management skills.
• Experience using Agile and delivery management tools such as:
• Jira
• Confluence
• Zephyr
• Salesforce DevOps tools

Preferred Qualifications:

• Scrum Master certification such as:
• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• SAFe Scrum Master (SSM)
• Experience working within SAFe (Scaled Agile Framework) environments.
• Salesforce Administration and/or Salesforce configuration experience.
• Salesforce certifications are a strong plus.

Success Factors:
The successful candidate will demonstrate:

• Strong servant leadership and facilitation skills.
• Ability to drive delivery in fast-paced implementation environments.
• Excellent organizational and problem-solving abilities.
• Strong focus on team collaboration, accountability, and continuous improvement.
• Ability to manage competing priorities while maintaining delivery commitments.